Crm Analyst Jobs

The Opportunity

The Analyst, CRM is the lead administrator for the Memphis Grizzlies’ CRM deployment. This role reports to the Manager, Business & Strategy Analytics. He/She will help guide day-to-day CRM utilization and development for the Grizzlies organization. The responsibilities of this role include but are not limited to user training, campaign measurement, system customizations, data hygiene, advanced reporting, and assorted enterprise technology support. The role’s primary stakeholder group is the Ticket Sales & Service department, but this role will also advice other departments as it relates to CRM technology, best practices, and the potential impact of all customer data.

The ideal candidate for this role is a collaborative team player and creative innovator. He/She is fluent in technology-driven approaches to customer engagement, sales strategy, and data management. Overall, the role will support some functions associated to all of the organization’s respective brands: Memphis Grizzlies, Memphis Hustle, FedExForum, Grizz Gaming, and Grind City Media.

In This Role You Will

• Support the rest of Business Strategy & Analytics team on all things CRM data and related points of connectivity.
• Provide an ROI-focused mentality to how the organize best utilizes CRM and can grow revenue.
• Develop, lead, and maintain continuous CRM training program for Ticket Sales & Service department.
• Organize day-to-day administration of CRM platforms, including sales campaign setup, user and license management, data manipulation, and system maintenance.
• Utilize CRM to inform sales and marketing strategies, such as through fan data capture best practices, advanced customer journeys, and efficient processes to convert new fans into buyers.
• Other duties as assigned.
• Analyze ongoing sales campaign performance and clearly articulate insights on continued engagement efforts.
• Coordinate integration of CRM with other platforms such as data warehouse, marketing tools, and lead scoring.
• Create additional CRM reports and dashboards for individual rep performance, and overall data management.
• Maintain well-versed knowledge of latest CRM technology trends, third-party tools, and enterprise applications.
• Champion the benefits of CRM utilization throughout the organization. Proactively research and develop creative solutions for CRM issues or adoption obstacles.

The Experience You Will Bring

• Strong communicator who feels comfortable presenting data and training non-technical stakeholders.
• Bachelor’s degree in Business, Statistics, Data Technology, or other related fields.
• At least 2 years of related professional work experience in CRM, preferably utilizing Salesforce.
• Experience with Tableau or other BI / data visualization platforms.
• Experience with SQL and best practices for database strategy.
• Understanding of tools used in the sports business landscape, such as Ticketmaster, KORE Software, etc.
• Experience with report and dashboard creation, data administration, and campaign management.

Nice To Have

• Detailed experience working with Ticketmaster’s Archtics platform and KORE Software’s Ticketing Module.
• At least 3 years utilizing Salesforce CRM in a sports organization.
• Familiarity with latest trends in sports business technology and innovation.
• Advanced degree in business or related quantitative field.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

• Group Voluntary Benefits
• Short and Long-term disability
• Wellness programs through EAP and Headspace
• Team Member and Dependent Life Insurance
• Industry leading health coverage

Discounts and Perks

• Employee Referral Bonuses
• Employee Assistance Program
• Employee Recognition Programs
• Happy Hours and other fun activities
• Team Store Discounts
• Tuition Reimbursement
• NBA Sponsored Discount Programs
• Matching 401(k)
• Qualified parking and game night meals

Taking Time Off

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.