Crew Member (Team Leader)

In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $22.00 per hour!*

*This is an estimate of hourly earnings. It is based on the 2023 base pay rate, plus 2022's hourly tip average. 2023 actual customer tips may vary.

Jeni’s Splendid Ice Creams is searching for part-time Team Leaders to join our Short North team.

Starting in April the Short North team will also be running our German Village location. This position will be for both locations, this person will be scheduled shifts at both locations.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Team Jeni’s Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.

As a Team Leader, you will:

• Work in an environment oriented around serving each other and making people’s day
• Receive competitive compensation
• Lead shifts and act as a role model for other team members
• Have opportunities for growth within a growing company
• Gain valuable real-world business and entrepreneurship experience
• Serve the ice cream Time magazine calls “the best in America”

Qualities of Team Leaders:

• Committed to the well-being of their shop team, their community, and the environment around them
• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
• Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
• Have great judgment, common sense, and be skillful interpersonally
• Provide consistent, world-class service to every single customer
• Available to work weekends, late nights (past 11 p.m.)
• The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
• Resourceful and calm when challenges come up
• Reliable, on time, and ready to hustle for every shift

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply.

While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni's, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Job Type: Part-time

Pay: Up to $22.00 per hour

Benefits:

• Employee discount
• Referral program

Shift:

• Morning shift
• Day shift

Weekly day range:

• Weekend availability
• Monday to Friday

Work Location: In person