Crew Member (Ice Cream Ambassador)

In Ohio, our Team Jeni's Ambassadors have the opportunity to earn an average of $21.00 per hour!*

*This is an estimate of hourly earnings. It is based on the 2023 base pay rate, plus 2022's hourly tip average. 2023 actual customer tips may vary.

Jeni’s Splendid Ice Creams is searching for Ambassadors to join our Chagrin Falls team this Autumn.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Team Jeni’s Ambassadors are our part-time, front-line crew members. They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.

As an Ambassador, you will:

• Work in an environment oriented around serving each other and making people’s day
• Serve the ice cream Time magazine calls “the best in America”
• Have opportunities for growth within a growing company
• Gain valuable real-world business and entrepreneurship experience
• Receive competitive compensation

Qualities of an Ice Cream Ambassador (also known as a scoop shop employee):

• Provide consistent, world-class service to every single customer
• Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
• Available to work weekends, late nights (past 11 p.m.)
• Committed to the well-being of their shop team, their community, and the environment around them
• Reliable, on time, and ready to hustle for every shift

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Ambassadors make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply.

While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni's, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Job Type: Part-time

Pay: Up to $21.00 per hour

Benefits:

• Food provided
• Referral program
• Employee discount
• Paid training
• Flexible schedule

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Night shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person