Crew Member - Albuquerque (4Th Street And Candelaria)

CREW MEMBER
NON-EXEMPT/HOURLY POSITION
Full-Time and Part-Time
Position Summary:
The Crew Member’s role is to deliver an exceptional customer experience for all guests of Blake’s Lotaburger stores. All crew members are expected to adopt an attitude that is passionate about our food and fanatical about our process. Crew members will be assigned to one of six assignments during each shift and are expected to quickly learn and be proficient in all of them, including: Cashier/Counter Help & Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station and Housekeeping. All crew members report to the General Manager.
Essential Functions:
All Crew Members:

• Other duties/projects as assigned.
• Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger.
• Address all housekeeping duties throughout the restaurant.
• Provide an outstanding customer experience for every customer.

Cashier/Counter Help & Drive Thru Window:

• Enjoy greeting people while possessing a high energy level and an outgoing personality.
• Conversational in English with the ability to effectively communicate with Blake’s Lotaburger customers with a clear customer service focus.
• Regularly visit our customers in the dining room with the blue “check back” tray.
• Operate cash register (POS System), accurately handle cash to make correct change, and correctly process credit card transactions.

Assembly Table:

• Quickly assemble orders as per the customer’s preferences and in accordance with established procedures.
• Work as a team with the Grill Cook and Cashier/Counter Help.
• Work safely with knives and other sharp objects, always using proper personal protective equipment (PPE) and using kitchen equipment in a proper manner.
• Possess a high energy level with attention to detail.
• Ensure the assembly table is always stocked with product and ice.

Fry Station:

• Responsible for product rotation and cleanliness of the reach-in freezer.
• Prepare orders in accordance with established procedures.
• Coordinate with Cashier/Counter Help and other Crew Members to complete orders quickly and accurately.
• Operate the fryer in a safe manner in accordance with Blake’s Lotaburger service and safety standards.

Grill Station:

• Ability to multi-task within this skilled position with attention to detail.
• Lead the kitchen by always being passionate about the food and fanatical about the process.
• Understand the health codes and procedures applicable to our business.
• Handle multiple orders on the grill while adhering to Blake’s Lotaburger cooking techniques and recipes.

Prep Station:

• Responsible for stocking and the proper rotation of the meat chest(s) and the walk-in cooler.
• Oversee daily preparation of fresh produce as well as the initial morning set-up of the assembly table.
• Ability to work with knives and other sharp objects safely, always using proper personal protective equipment (PPE), and using kitchen equipment in a proper manner.
• Wash dishes and utensils.

Housekeeping:

• Ensuring all areas of the store are kept clean and safe, including the removal of trash, cleaning of tables, windows, parking areas, bathrooms, lobby & kitchen floors, wiping of drips/spills, and putting items away in their proper place.
• All crew members are responsible for ongoing housekeeping duties throughout the restaurant.

Qualifications/Requirements (Education/Training/Experience/Abilities):

• Visible tattoos must be work appropriate (face and neck tattoos are prohibited) and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed.
• Ability to work a flexible schedule up to 28 hours (PT) or 40 hours (FT) per week.
• Must be able to become Food Handler Certified within 30 days of employment
• Must be able to quickly learn and understand health codes and procedures for handling raw meat and eggs.
• Appearance must be professional, neat, clean, and well-groomed. Mustaches are allowed if mustaches are trimmed at lip level.
• Ideal candidates have experience working in a quick service restaurant setting, but experience is not required.
• Ability to read, understand, apply, and adhere to Blake’s Lotaburger’s General Policies & Procedures.
• Must be able to pass a pre-employment background check.
• Must possess experience in, or possess the ability to quickly learn, a Point-of-Sale system.
• Ability to read/write/speak in English. (Fluency is not required)
• Must possess strong teamwork and communication skills.
• Bilingual in Spanish/English is a plus.

Essential Physical/Emotional Requirements:

• Standing and walking for prolonged periods of time including bending, stooping, climbing, and reaching.
• Ability to see and hear.
• Working scheduled hours while physically present in the restaurant.
• Working well with others in a team environment, often sharing tasks or collaborating on solutions.
• Lifting up to 25 lbs. unassisted and 50 lbs. assisted.
• Handling difficult and/or sensitive situations with customers or other employees using tactful, appropriate, and effective communication.
• Safely working with knives and other sharp objects, wearing any necessary PPE when needed.
• Multitasking and working under stressful conditions while dealing with customers and other employees.
• Working in a hot, and at times, cold (walk-ins/freezers) environment.

Blake’s Lotaburger’s policy of equal opportunity includes the following: race, religion, ethnicity, national origin, ancestry, familial status, gender, sexuality, gender identification, sexual orientation, age (40 and over), veteran status, genetic information, or physical/mental disability (or perceived disability) or any other status protected by local, state or federal law.
This EEO policy applies to all decisions regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and terms and conditions of employment. Blake’s Lotaburger will not tolerate any form of harassment, discrimination, retaliation on the basis of any status protected by local, state, or federal law.
Blake’s Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities. To request reasonable accommodation, contact the Human Resources Department at [email protected] or 505-884-2160 Ext. 1644.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.