Crew Leader Jobs

Crafting high-quality Burgers & creating a World-Class guest experience Killer Burger is an oasis from the world, a food sanctuary that is dedicated to serving big, juicy, over-the-top hand-built burgers, each one topped with bacon and paired with a side of crispy fries. Only one thing can make these meals even better and that's a local cold craft beer. We don't just love burgers, we commit to the burger, and simply want to create the best burgers imaginable. Somebody's got to do it!
Killer Burger was founded by TJ Southard in 2010, when he opened the first location in Portland’s Hollywood District. As of February 2023, there are 20 locations, with 3 more set to open within the next 6 months.
We use only the best ingredients to make our award-winning burgers. Each of the past 4-years, Portland & Vancouver consumers have voted us as the Best Burger in Town. Each burger features 100% beef 1/3-pound smash burgers topped with freshly cooked, crispy bacon. Our menu also features our signature Peanut Butter, Pickle, Bacon Burger. To top things off, add crispy made-to order fries and a cold beverage and you’re in Burger heaven.
THE KILLER BURGER CULTURE
Our Team Members- We encourage our team members to have FUN and “rock” out. With music pumping through the restaurant from open to close each day, it’s party-time while you work.
The Guest Experience- Our guests are why we’re here. We provide a fun-filled, family friendly environment through service with a smile and of course, great food! Our goal is to give each guest the best burger experience possible, through amazing food and a positive, fun environment.
Deliver the Ultimate Burger Experience - Each burger build is carefully crafted, never frozen, 100% ground chuck, seared to perfection. Come in, kick-back with a local beer and friends, and get ready to enjoy the ultimate burger experience. Cascade KB, LLC is a LOCAL, independently owned, and operated franchise of Killer Burger.
Job Philosophy
You are one of the hosts of The Party and the primary demonstrator of the Killer Burger Way: always seeing the store through "restaurant eyes" and ensuring the store is clean to standards. When you lead a shift, you make sure your crew is informed and on task. When you're not leading a shift, you're leading by example, rocking your station, upholding company policies and procedures. You do all of this to make sure the customers are happy. In everything you do for Killer Burger you are an ambassador of our brand. You will work to support the Training Coordinators & the General Manager.
Job Responsibilities
Upholding the Three C's
These are what we require of ourselves, and the members of our crew:
Competency: command of the requisite skills of the job
Chemistry: ability to integrate effectively with the staff and leadership
Character: demonstrated integrity.
Production & Supervision

• On PIC shifts:
• Handling customer issues
• Training, upholding & enforcing Killer Burger standards of great customer service.
• Training, upholding & enforcing Killer Burger Policies & Procedures.
• Managing call-outs, call-ins, labor cuts, cleanliness, safety and minor maintenance.
• Delegating tasks to staff accordingly
• Ensuring Prep, Open & Close procedures are fulfilled by the staff
• Filling out a Cheat Sheet, Shift Checklists, and making a Leader Log entry every shift

Maintenance & Cleanliness

• Promptly bringing to the attention of the GM any repairs needed.
• Keeping the office, documents, computer files & communications up to date, neat & tidy.
• Supporting the GM in facilitating the Maintenance Schedule & cleanliness standards.

Administration

• Ensuring the menus are up to date, clean & well stocked.
• Enforcing all inventory, ordering & stocking procedures
• Ordering/Inventory Management
• Inventory & ordering tasks as the GM assigns.
• Ensuring there Killer Burger merchandise is stocked & displayed.
• Money handling: Opening & closing registers, responsible for drops & tills.
• Attending leadership & staff meetings

Customer Experience

• We are happy to see them & grateful they chose us!
• Make sure they know what we offer, double check to make sure we know what they want.
• Make eye contact & greet them in a clear, gracious way, as they come through the door.
• Ask if they are happy with what we have given them, & thank them when they leave.

Product Knowledge

• Know what we sell, how we make it, the substitutions available & our prices

Work Ethic

• Show a sense of urgency: never run, but move quickly & with purpose.
• Be on time, leave your troubles at the door, work hard with a smile on your face.
• Don't mess with The Party

Teamwork

• Communicate with your crew in a respectful, upbeat, considerate manner.
• Work safe; verbalize to co-workers what you're doing & where you're going.

Benefits

• Shift Meals
• WAGES- Hourly wage ranges from $15.00 to $17.25. During a typical workday, you'll also earn $5 to $10 PER HOUR in TIPS. Including TIPS, hourly pay will typically range from $20.00 to $27.25.
• Flexible Schedules
• Fun, music filled, fast paced work environment.
• Team Member Food Discount: 30% off regular menu price dine-on or takeout orders only.
• Healthcare, Dental & Vision plans in accordance with the Affordable Care Act.
• Ongoing training & opportunity for advancement.