Coordinator, Development - Office Of Philanthropy

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Office of Philanthropy Vision Statement

Philanthropy is at the heart of City of Hope’s mission in turning “hope into reality.” We offer an extraordinary donor and volunteer experience, one that invites, delights, and deepens relationships over time. City of Hope Philanthropy is one of a handful of premiere, exceptionally-regarded, and top-producing programs in the country.

Recruiting and developing exceptionally talented team members are hallmarks of the Office of Philanthropy. We demonstrate our commitment to our people through continuous learning and development opportunities and aim to foster an environment where each individual can thrive, personally and professionally. We increase the effectiveness of our team through transparency and accountability, building trust within teams; celebrating diversity and inclusion; enhancing team communications and removing roadblocks to maximize activation.

Position Summary

The Coordinator will contribute to this vision by providing support for, and participating in, key processes and programs that sustain an office-wide focus on collaboration, efficiencies and metrics-based outcomes. Through the provision of administrative support, the Coordinator will be a part of creating our evolution into a perpetually campaign-ready, donor-centered, leading industry program to support City of Hope’s mission. In pursuit of this outcome, we are committed to growing careers within the Office of Philanthropy to attract and retain the most talented professionals in the country, and excel as a highly collaborative, efficient and creative team.

Specifically, under the direction of the Director, the incumbent will provide clerical support to the team, with an emphasis on revenue processing and registration management, as follows: assists in the coordination and collaboration in the areas of revenue and activity reporting as it relates to the supported areas. Interface with OOP staff, Cash Management and Gift Administration to facilitate the coordination process.

Key Responsibilities include:

• Manage online/offline transactions using the OOP online platforms. Ensure the public facing site remains up to date and accurate. Resolve donor issues as it relates to page totals and sponsorships, discuss operational issues, and make recommendations for process improvement.
• Interface and establish rapport with key colleagues in various departments to ensure successful data capture into COH systems.
• Monitor donor registrations and subsequent applicable invoicing to ensure donations and registration fees are collected accurately and timely
• Heavy use of COH AccessHope and other internal programs such as Blackbaud CRM, GiveSmart, Classy, as well as Microsoft Word and Excel.
• Manage donor relations email inquiries and update constituent records as requested, i.e. do not mail requests, re-receipts, City of Hope policy inquires.
• Manage cashier desk functionality as needed
• Serve as revenue processor for assigned areas and operational processes. Research, follow-up and fulfill routine requests
• Assist with inquires, procedural changes and new business processes as it relates to capturing data into COH event systems.
• Audit AccessHope system reports to ensure all contributions/gifts are appropriately categorized
• Researches, gathers, analyses and summarizes data for various reports; ability to work independently and produce accurate data.
• Serve as back up to all AccessHope processing staff.
• Assist in the production of training materials and departmental procedure documents.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Experience using fundraising databases, revenue processing, constituent bio updates and/or peer-to-peer software. Exposure to fundraising and nonprofit CRM systems strongly preferred. Prior experience interfacing with Business Executives and Professionals. Experience using all Microsoft Office products (Word, Excel, Outlook, and PowerPoint) essential.
• 2 years of related experience
• Associate’s Degree. Experience may substitute for minimum education requirements.

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
• The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.