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Customer Experience Manager [Payments]
Recruited by Upwork 11 months ago
Address South Carolina, United States
Contract: Product Analyst, Payments Platform
Company | Upwork |
Address | South Carolina, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Technology, Information and Internet,Human Resources Services |
Expires | 2023-08-04 |
Posted at | 10 months ago |
Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
- Tackle complex problems inherent to a double-sided marketplace. Deliver insights that drive changes in product strategy.
- Present in key meetings and business reviews with our product leadership.
- Define the metrics teams use to evaluate their success, perform analysis to understand the impact on growth, and track progress toward those results.
- Propose, design and analyze A/B tests using SQL, Python, R and/or other scripting and statistical tools.
- Become the authority on user behavior for our payments platform, applying data science techniques and analytical skill to unearth deep insights on the customer journey.
- Proficiency in one or multiple BI tools such as Looker or Tableau.
- Strong SQL skills.
- Passion for getting into the details.
- Previous experience with payments platforms and relevant ecosystems
- Proficiency in Python or R a plus.
- Previous experience in a fintech, marketplace, or ecommerce business.
- Ability to drive analytics projects end-to-end in a fast-paced environment.
- Experience with experimentation (A/B testing, causal inference).
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