Computer Operator Jobs

Role: Computer Night Operator

Reports to: IT Supervisor

Positions Available: Night Shift, 6PM - 4AM

Based in: REMOTE

CITI TRENDS OVERVIEW:

Citi Trends is a high-growth, publicly held retail brand with a fleet of 600+ Stores across 33 States. We are the leading specialty value store for lower-income African American and Latinx Families with a rich history of catering to under-resourced communities on a path to grow to $1 Billion in sales. Our track record of delivering eight straight years of profitability coupled with no debt allows us to invest in people, systems, and infrastructure to scale our business. We carry a world-class assortment of branded and private branded merchandise across apparel, accessories, footwear, and home for the entire family that is showcased in an inviting store environment staffed by friendly associates. The Citi Trends experience works in rural, suburban, and urban communities with the potential to grow to 1,000 stores to serve our loyal and expanding customer base. We are actively building our team of diverse leaders in a culture filled with passion, collaboration, agility, and customer obsession and will continue to uphold our longstanding commitment to diversity and inclusion. Our purpose, “Live Bold. Live Proud. Respect All.” ignites the passion in our teams to set the bar high and amaze our customers each and every day.

SUMMARY:

This position is a member of the Information Services organization and supports the company's network and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follow all support procedures as outlined in our Operations Manual and other provided documentation
• Prioritize calls in Queue and follow up according to the severity of the ticket
• Other duties as assigned
• Understand and consider the impact your actions have on the store and customer
• Coordinate and communicate effectively with members of your team
• Monitors polling, backups, and job processing
• Provide support to meet or exceed the expectations documented in our SLA (Service Level Agreement)
• Provide support in a professional, caring, expeditious, and effective manner
• Answer calls and troubleshoot problems over the phone for all store software and hardware
• Ensure accurate, timely, and efficient processing of production schedules on all computer systems
• Escalate issues when needed according to the documented IS Escalation Procedure
• Provide support in a fair and balanced manner as a key member of a TEAM
• Consistently report to work as scheduled and on time
• Provide detailed information and all troubleshooting steps for every ticket
• Determine and assign each ticket to its appropriate Problem Type
• Open\update a ticket for every incoming\outgoing call, e-mail and voicemail
• Perform tasks in a detailed and efficient manner based on the given direction
• Take ownership of issues and drive them to a resolution using all available resources
• Assign proper priority and escalate issues when necessary
• Develop your knowledge of your working environment to provide better support
• Effectively analyze and log issues into a Ticketing system
• Remotely troubleshoot various issues including hardware, software, database, networking, wireless, and telecommunications
• Ensure all assigned tasks are completed as directed and on time

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• The ideal candidate will possess superior communication skills
• The ability to learn new technology quickly and thoroughly
• Working knowledge of MS Office and Windows
• Ability to document and record statistics and execute tests with extreme attention to detail
• Ability to work through roadblocks and bring about resolution

EDUCATION and/or EXPERIENCE:

· Pursuing a degree in Information Technology, Computer Science, or a related field

BUSINESS TITLES:

· Night Operator