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Computer Aided Dispatch (Cad) Consultant - West
Company | Mark43 |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-03 |
Posted at | 9 months ago |
Mark43 is approved to hire in 39 states, including AL, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, NE, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WV, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
- Establish processes to deliver CAD workstream best practices across all Mark43 customers
- Gather product feedback and work with the Product team to help establish development priorities
- Help oversee end-to-end testing of CAD workstreams, integrations, and hardware components
- Clearly define Mark43 and customer roles and responsibilities for the delivery and maintenance of CAD products
- Work with various stakeholders to help guide change management best practices
- Assist with user training and go-live support
- Work with Mark43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning
- Oversee the CAD implementation of the product
- Work with the Training team to update training materials to deliver an outstanding training experience
- Work with the training and marketing teams to ensure new features are successfully deployed and understood
- Assist growth with vetting customer workflows for downstream planning
- You can take a variety of requirements and build concise workflows to account for customer objectives.
- You are a skilled communicator and can create buy-in across diverse groups of users and lead change management efforts.
- You embrace diversity and inclusion.
- You have experience in Powerpoint, Excel, and Google products.
- You have excellent interpersonal skills and are skilled at multitasking.
- You are willing to work night shifts to accommodate go-live support.
- You have experience developing, communicating, and training on workflows and best practices.
- You are willing to be hands on during planning and delivery.
- You are willing to travel to client sites and interact with First Responders to review business processes, operations and implementation.
- You embrace technology and can quickly learn new features and determine how they can benefit various user groups.
- You have at least two to five years of experience working as a product consultant, public safety professional, or implementing a CAD system.
- You possess a college degree from an accredited institution.
- You have experience with Agile and Waterfall project management methodologies.
- You have a working knowledge of public safety operations, terminology and safety considerations.
- HUMBLE, OPEN, AND CURIOUS. You recognize there are numerous ways to solve a problem or implement a strategy. You gain various perspectives and consider the impact on the customer and other teams before making a decision. You also promote team diversity and diversity of thought.
- ATTENTIVE, ACTIVE LISTENERS. You're interested in what others have to say and illustrate your interest with your actions. You listen with empathy and ask follow up questions to determine what your team and customers would like to achieve. You are comfortable with conflict because conflict provides an opportunity to help solve problems.
- COMFORTABLE WITH UNCERTAINTY. You know that sometimes problems and situations can't be simplified or fully understood; you know where to find information to help bring clarity to a situation, but you also understand that you won't always have all the information when making decisions. You invite change and help your team and customers navigate change.
- ENTHUSIASTIC COLLABORATORS. You understand that the best outcomes are achieved through shared ownership, and you seek to spread knowledge and expand participation rather than restrict it. As a Lead, you need to work cross-functionally to achieve successful outcomes for your team and customers.
- ULTIMATE TEAM PLAYER. You focus more on team and customer success than personal achievements. You understand that each team within the Deployments team works hand-in-hand to provide the best customer experience possible and you might have to pitch in to help other team members.
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