Compliance Specialist, Student Loans

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The role:

The Student Loans Compliance Specialist will provide second-line independent oversight and guidance regarding SoFi’s student lending products, services, and processes. Working through our compliance framework, this role is responsible for ensuring that home loans are executed in accordance with regulatory requirements. In partnership with the Compliance Officer of Unsecured Lending, the Specialist will continuously provide insight into the overall risk profile of the business and provide suggestions for improvements.

What you'll do:

• Provides specialist knowledge to business teams on Compliance matters to ensure a culture of compliance and partnership
• Experience working with Student Loan Servicers and a strong understanding of Fair Servicing, Hardship and Forbearance options and collection activities
• Leading or participating in projects designed to address regulatory compliance requirements
• Ensures that all tasks are carried out with a high degree of professionalism and ethics
• Responsible for the review of complaints to identify regulatory exceptions and process improvements
• Ensuring that policies and processes are compliant, appropriate, competitive, and consistent with Management’s risk appetite and strategy
• Other duties as assigned to support the consumer compliance program
• Guide the student loan business as they seek to launch new initiatives
• Monitoring business activities to identify regulatory risks to which the organization is exposed and work with the business and other support functions to implement measures to prevent, eliminate, or mitigate those risks
• Assisting the Unsecured Lending Compliance Officer with risk assessments, third party oversight, policy and procedure reviews (aligned with corporate standards) and documentation of controls
• Review of complaints to determine regulatory impact and customer remediation.
• Assist in the preparation of examination responses conducted by various regulatory agencies

What you'll need:

• Minimum of five (5) to ten (10) years’ experience working in compliance, audit or other governance functions within a deep knowledge of consumer lending regulations, specifically Regulation Z, FCRA, FDCPA, SCRA, MLA, and ECOA
• Experience with Student Loan Servicers, Hardship and Forbearance activities
• High ethical standards; ability to maintain confidentiality
• Ability to interact with upper levels of management and multitask in a fast-paced environment
• BA/BS Degree or equivalent combination of education and experience required.
• An open-mind and ability to partner with the business to implement business initiatives while remaining compliant and within the SoFi risk appetite
• Ideal candidates for this position will be experienced reviewing disclosure/compliance documents
• Excellent analytical, technical and problem solving skills, with strong attention to detail
• Process management and improvement experience preferred
• Exceptional verbal and written communication, collaboration, and time management skills

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.