Community Support Specialist Jobs

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Community Support Specialist
San Diego, CA
We are seeking a Community Support Specialist who will be focused on making MLB The Show the best place it can be for the players.
This specialist will work on the Community Experience teams to make sure that any issues that may arise to our players are resolved.
Responsibilities:

• Represent the players best interests to the internal development team.
• Directly interact and support players daily via support channels.
• Assist in identifying bugs and assisting in testing when the time is needed.
• Moderating community channels when the time is needed.
• Assist in maintaining tools to help solve player reported issues.
• Keeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution.
• Assist in keeping the community environment free of harmful imagery and or general toxicity that may damage the player’s experience.
• Maintain in-depth knowledge of MLB The Show, including gameplay mechanics.

Required:

• Strong interpersonal, verbal, and written communication skills.
• Strong problem solving and troubleshooting skills.
• Ability to keep a positive mindset when talking with players.
• Strong ability to work in a communicative team environment.
• Experience in ZenDesk or other support positions is a huge plus.
• Superior organization skills.
• A passion for video games and video game communities.
• A strong sense of empathy and understanding.
• A passion for Baseball is a plus.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$24 — $37 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.