Community Provider Partner Jobs

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with hybrid offices in New York City and soon-to-be Nashville.

About the Role

The Community Provider Partner will be responsible for managing community primary care provider relationships as well as outbound outreach to engage patients with TailorCare. They will be required to meet quality and production metrics in order to provide the highest level of customer service to every patient and community partner. Community Provider Partners are responsible for learning the outreach model and adapting it to constantly changing patient interactions. This position will be responsible for defining and executing a strategic plan to build high-quality, high-value relationships between TailorCare and the leading medical groups in the markets served. The ideal candidate must be goal oriented, innovative, and willing to adjust to a fast paced and evolving environment.

Primary Responsibilities

• Adhere to HIPAA guidelines and regulations
• Maintain and ensure the confidentiality of all Protected Health Information
• Develop a thorough understanding of the TailorCare clinical program
• Leverage reports and dashboards to prioritize telephonic and field-based outreach to patients
• Accurately record patient information
• Define and execute plan for operational and clinical integration with key primary care providers in the local market
• Quickly establish rapport with patients and provider partners
• Use critical thinking skills to create outreach strategies that are designed to maximize patient awareness and engagement
• Effectively communicate the value of the TailorCare program to the target population and community physicians

Qualifications

• Bachelor’s Degree (or higher) in Healthcare Administration, Business Administration, or social science related field
• Experience communicating with a senior population over the phone, documenting patient interactions is a plus
• Valid GA Driver's License and access to reliable transportation
• 2+ years of experience in provider network, medical sales, provider practice sales, or key account management

Location

This role is WFH but must reside in the Atlanta area – this position will require visits to local community provider offices and thus also requires reliable transportation.

What's In It For You

• An inclusive workplace where you can lean on your teammates, offer candid feedback, and bring your true self to work each day.
• We offer paid parental leave, support a healthy work-life integration, and offer work flexibility – we love to talk about our pets and families.
• Rich PTO and holiday plans to ensure you have time away to rest and recharge
• Medical, dental, vision, life, disability, wellness resources, and an employer HSA contribution all from Day 1.
• Meaningful work each day, we care deeply about our mission, our patients, and each-other.
• Work from anywhere in the US that best fits your lifestyle, or, for those that enjoy an in-person environment, join teammates in our hybrid hubs in NYC or Nashville (coming soon).
• We are committed to fair and equitable pay for all employees, and we help you achieve your future goals with an employer match 401k.

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.