Community Outreach Care Coordinator

Position Summary

The Community Outreach Care Coordinator oversees the day-to-day operations of the Community Outreach program within Ollie Hinkle Heart Foundation (OHHF). With support from the Director of Programs, they are responsible for reviewing, processing, and completing aid requests; distributing individualized care packages; planning heart family events; and adhering to program budgets and records of program expenditures. According to the program procedures, the Care Coordinator will work with OHHF clients to determine their basic needs and process their requests within the Community Outreach program. They will work within the strategic program goals to achieve established targets.

A strong Care Coordinator candidate has superb communication skills. Care coordinators possess leadership qualities needed to guide individuals of varying backgrounds through the program enrollment processes and interact with care providers.

Responsibilities

• Support growth and program development
• Maintain heart warrior stories, including new submissions
• Coordinate heart family communications and connections
• Support planning and coordination of Community Outreach program and its activities
• Support relationship building with community partners
• Perform other responsibilities as needed given the collaborative nature of OHHF and a lean non-profit organization
• Collaborate with volunteer Outreach Committee and Director of Programs to plan and execute yearly heart family events
• Maintain tracking records, including payment receipts, for Community Outreach program, including supporting data pulls
• Keep updated data records and create reports in CRM for tracking
• Review, process, and complete aid requests from the heart community based on established protocols and procedures
• Cross-train on OHHF Ollie’s Branch program to provide coverage as needed

Required Skills and Qualifications

• Associate Degree or High School Diploma or GED with equivalent experience
• Superb verbal and written communication
• Customer service oriented and people-first approach
• Proficient in Google Drive suite and Microsoft Office suite, with aptitude to learn new software and systems
• 1-2 years' experience in care coordination, program coordination, or clinical practices
• Strong time-management skills and multitasking ability

Preferred Qualifications

• Proficient in CRM program use and management
• Previous experience in program management or client services
• Bachelor Degree
• Spanish-speaking
• Experience as patient care coordinator, patient navigator, medical assistant, healthcare information technician, or equivalent

Schedule & Expectations

• Exempt, part-time position (20 hours/week)
• Direct reporting structure to Director of Programs (subject to change as the organization grows)
• Ability to work on Fridays

Work Environment & Physical Conditions

• Able to work periodic evenings and weekends for board meetings and special events
• Attend special events that occur off-site
• Able to lift 25 pounds for special event setup, file moving, care package/gift moving, and shipping
• Office is located on 2nd floor of a building with no elevator
• Required to walk up one flight of stairs

Compensation & Benefits

• Competitive salary
• Eligible for paid holidays, vacation, and leave subject to benefits policy