Community Health Worker Jobs

Company Description

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!

Under supervision, visits individuals and families to provide basic community outreach services and to assist with social interventions necessary in coping with a new diagnosis.

May interact with individuals and families at the bedside in the hospital to enroll in community outreach services. Once enrolled, primary communication with patients may be telephonic, face to face or via written material. Community Health Workers will work closely with medical providers, primary care teams and other agencies to improve patient care.

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Conducts visual inspection of the physical condition of the client’s house to identify factors that may be detrimental to maintaining a safe, healthy and comfortable living environment.
• Achieves monthly, quarterly, annual enrollment goals, determined by yearly program funding.
• Provides general information to individuals and families on program objectives and services, eligibility requirements and benefits, confidentiality of information, etc. Distributes informational materials and literature.
• Assists with planning, organizing and implementing community special events such as health fairs, workshops, etc.
• Continuously expands knowledge and understanding of community resources and services. Facilitates client access to community resources, including locating housing, food, clothing, transportation and providers to teach life skills, and relevant services.
• Prepares written reports and maintains records of outreach contacts and activities.
• Schedules clients for appointments with health care providers. Reminds them of pending appointments and contacts them to inquire into reasons for missed appointments. Escorts clients to or calls clients to confirm various appointments to ensure compliance and provide support.
• Reports on community outreach activities including problems and concerns as needed to the program Administrator.
• Maintains a good working relationship with all community members to ensure that the various programs they may support are viewed in a positive manner by the community.
• Recruits a client base within the community by identifying, locating, interviewing and screening individuals who may be appropriate for Transitional Care Programs including Mobile Integrated Health (MIH) Transitional Care Coordination (TCC) other Care Coordination Programs and High-Risk Clinics such as the Coordinated Care Center (C3).
• Updates information in database from various data forms collected.
• Assists with client retention by following up on all contacts by telephone or by a home visit follow-up. Locates clients who have moved or lost contact with the program.
• Serves as a liaison between the client and community resources including department staff, City, State and Federal social services agencies.
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
• Assists with the facilitation of the health center process by greeting clients and making sure that they are registered to be seen.
• Assists clients in obtaining necessary transportation and/or childcare when treatment is needed.
• Implements interventions for the CHW within the care plan established by the care team.

Qualifications

Education and Experience

• Two years work experience providing outreach services preferred. Experience should include writing reports and maintaining records.
• High School Diploma or equivalent (GED) is required.

Knowledge, Skills And Abilities

• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
• Promote desired outcomes
• Ability to handle sensitive and confidential matters with discretion and tact.
• Ability to establish and maintain effective working relationships.
• May need working knowledge of social community or health care related issues.
• May be required to use personal automobile while conducting official business. Must possess a valid Maryland Non-Commercial Class C or Commercial Class B Driver’s license (CDL) if required to drive.
• Ability to multitask at any given time while maintaining strong attention to detail.
• Highly effective critical thinking and interpersonal skills, with the ability to identify barriers
• Effective oral and written communications skills.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
• Reports adverse events and near misses to appropriate management authority.

Additional Information

All your information will be kept confidential according to EEO guidelines.