Community Associate, Detroit Jobs

About Us
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
About The Opportunity
As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team to achieve the following:

• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
• Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
• Drive growth and promotion of WeWork-provided service offerings.
• Ensure that your building is fully operational and processes are running efficiently.
• All of this while illustrating WeWork’s core values and working towards achieving our mission.

In This Role, You’ll
Front Desk Management:

• Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
• Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
• Keep the front desk clean and organized.
• Notify members of any food deliveries and couriers.
• Greet members and guests with a warm and welcoming demeanor.
• Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
• Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.
• Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
• Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.

Events And Membership Engagement

• Consistently celebrate members’ successes and milestones through gifts and notes.
• Input notes into Spacestation or equivalent system about Members.
• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
• Write and send broadcasts relating to building updates.
• Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
• Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
• Identify and execute opportunities to connect members with each other.
• Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
• Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
• Be active on the WeWork member network to engage members.
• Ensure music levels and activations are appropriate to the daypart and occasion.

Building Operations And Management

• Review location and how to use each piece of Emergency Equipment.
• Track, audit, and organize keys collected and distributed.
• Provide support for an automated coffee machine for guests and members.
• Keep the mailroom organized and clean.
• Investigate, escalate, and resolve 'lost' packages.
• Receive, process, sort, and organize all mail.
• Manage keycard stock and request new inventory as needed.
• Locate and issue post via the regional system to members upon request.
• Return to Sender' for unidentified mail and former member mail after 30 days of no-pick up.
• Ensure courier parcels have all the correct details for scheduled pick-ups.
• Collect keys and key cards upon move-out.
• Know and explain WeWork policies and procedures around mail and mailroom.

About You
We’d love to hear from you if you meet the qualifications below:

• Passion and understanding of WeWork’s mission and values.
• Passion for entrepreneurial communities.
• College graduate with a four-year degree preferred, but not required.
• Outstanding interpersonal and multitasking skills.
• Customer service and/or sales experience a plus.
• Must have strong verbal and written communication skills.
• Proficient in basic computer skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.