Communications Program Manager Jobs

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing veterinary emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a "customer first" mentality and a true employee-centric environment. We expect to see significant expansion across the country, with 50+ locations by the end of 2023 and have our sights on the next 50! This will allow our VEGgies to pursue a strong career growth trajectory.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best possible experience. We work to ensure that VEG is always the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams.

WHO WE NEED

We need you to believe in our mission, vision, and values and love what you do. You yearn to create a warm, positive, and welcoming environment for all visitors and employees. You are high-energy, motivated, and passionate about customer service and employee experience. You are a strong partner with excellent interpersonal capabilities across a diverse group. You have excellent work-ethic and are happy to pitch-in whenever and wherever assistance is needed. You are excited to learn and grow with VEG. You love people + pets.

WHAT YOU'LL DO:

Program Management: The role will involve a wide range of strategic projects, including developing communication plans for company-wide initiatives as well as executing day-to-day internal communications. The person in this role will gain insight and exposure to the company's business and operations, have the opportunity to be part of an inclusive environment, and interact with colleagues across the organization.

• Provide Insights: Continuously assess communication efficiency and iterate as needed to support main objectives/goals. Drive overall user adoption and engagement across all existing internal communication tools. Measure and maximize each tool's existing features and functionalities while identifying, prioritizing and implementing new ones.
• Relationships: Develop and maintain relationships with communications platform vendors. Collaborate with vendors to provide feedback, develop training materials and process improvement. Work with the VQ Ops team to support group training, off site working events and enrichment programs.
• Cross-Functional Collaboration: Work closely with internal teams to understand communications requirements for various projects. Support design, timelines and best practices. Be a point of contact and subject matter expert for all things related to communications. Bridge the line of communication between VQ and VEG Hospitals to the frontlines.

WHAT YOU NEED

• Travel: Willingness to travel within the local region to surrounding VEG Hospitals on an as needed basis.
• Vision: Proven capability to develop, innovate, adapt process transformation approaches and methods, influence and lead to execute process change which brings higher business value. Strong strategy execution experience with attention to details, while keeping focus on the big picture.
• Education and Experience: Bachelor's degree in Business Administration, Business Systems, or related discipline. Strong background in internal communication with experience operating in a complex organization. 2+ years experience in social media management or internal communications.
• Technical: Experience with social media platforms, collateral creation or communications websites. Strong communications skills; ability to translate business requirements into technical specifications. Experience working with multi-unit organizations. High level of customer service and writing skills.

BENEFITS

• Paid parental leave - 10 weeks of paid leave at 100% of regular salary
• 401K w/ company match
• Pay Range: $95,000 - $115,000 salary per year
• Health, Vision, and Dental Insurance

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!