Communications Manager Jobs

Company Description
Veracross is a PE-backed leading provider of SaaS based School Information Systems (SIS). Designed specifically to meet the unique needs of independent schools, Veracross combines the power of a fully integrated single record database with personalized communication tools. To date we have configured and deployed our system at hundreds of leading private K-12 schools in 60+ countries through a powerful and elegant architecture unique in our industry.
The Communications Manager is responsible for creating relevant and timely messaging and content for our customers and building a variety of communications programs to keep them informed and engaged, increase customer satisfaction, and enhance their overall customer experience.
As the Communications Manager, you will lead the creation, editing, approval, and delivery of customer and partner communications and programs regarding our solutions and services. You will manage the overall communications workflow, write and edit extensively, utilize our email solutions and customer database to issue key communications, and realign projects and priorities as necessary. You will also work closely with cross-functional stakeholders from across the business to collaborate and address their specific communication needs.
You will work closely with the Customer Experience, Product Management, Channel and Marketing teams on a regular basis.
This position operates in a fast-paced environment. You must be a self-starter requiring minimal supervision and be able to develop new ideas and adapt to last-minute changes. You’ll frequently manage “issues of the day” by triaging, developing strategies, getting relevant stakeholders involved, and then executing – quickly.
This role reports to the CMO.
Job Responsibilities:

• Collaborate with other departments across the business on specific communication objectives and execute in a “customer-first” manner to the appropriate audiences.
• Assist as needed with internal employee communications regarding culture and employer branding.
• Ensure quality, accuracy, and completeness of all communications, including RFP responses.
• Coordinate partner marketing for new and existing integration, referral, and preferred partners.
• Communicate all facets of partnership to customers and the market through product documentation, customer communities, webinars, email marketing, etc.
• Recommend new approaches for customer communication, including new messaging, new templates, or strategic changes to delivery methods.
• Build and maintain knowledge of Veracross and Magnus products, services, and roadmaps.
• Manage communication and promotion of the Veracross Service Partner program and Veracross Certification program.
• Guide team’s approach to writing communications through appropriate voice and personas
• Internal communications (~10% of role)
• Participate in release planning, product launches, and organizational readiness meetings and activities as needed.
• Partner communications (~25% of role)
• Articulate partnership value proposition, aligning with key internal and partner stakeholders
• Coordinate messaging & branding with HR business partners
• Manage the creation, editing, approval, and delivery of all Veracross and Magnus Health customer communications (product releases, outages, roadmaps, etc.) averaging 4-6 / week.
• Customer communications (~65% of the role)

Requirements

• Experience utilizing email automation and customer relationship management systems (examples: Pardot, Salesforce, etc.)
• Outstanding verbal and written communication skills
• Demonstrated experience leveraging innovative approaches/systems/ technologies to reach key audiences in new and impactful ways.
• 5+ years of communications experience, preferably in software industry. EdTech experience preferred.
• 3+ years of experience writing for a customer audience
• Demonstrated success in developing and executing compelling customer and partner communications programs.
• BA or BS in a related field, or equivalent work experience
• Incredibly well organized, able to execute project planning responsibilities with a detailed understanding of strategic objectives, key stakeholders, and workflows,

Benefits

• Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed)
• Gym in the Wakefield Office
• 14 paid holidays per year (including the week off between Christmas and New Year's Eve)
• Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits
• 3 weeks of vacation per year
• Top tier benefits -

We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.