Communications Coordinator - Entry Level

At Morph Management, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Communications and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Communications and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Entry Level Communications Coordinator role was made for you!

Responsibilities of an Entry Level Communications Coordinator:

• Maintain open communication between our clients, their consumers, and our Entry Level Communications Coordinator Team
• Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
• Coordinate with sales team to ensure process orders are completed and installation dates are set
• Establish and maintain long-lasting business and client relationships
• Collaborate with fellow Communications Coordinators, and other Customer Service and Sales team members so that all sales targets are met
• Identify, troubleshoot, and provide clients resolutions to their issues and concerns
• Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Communications Manager
• Provide clients with an individualized purchasing experience and the utmost customer service

The Ideal Candidate as an Entry Level Communications Coordinator:

• Solution-oriented and takes initiative in resolving unexpected challenges
• Results-driven and self-motivated to improve interpersonal skills
• High School Diploma or equivalent certification required
• People-oriented and passionate about building relationships
• 1-3 years of experience working in Client Support, Customer Service, Hospitality, Sales, or other related fields preferred
• Charismatic and personable demeanor that transpires to fellow Communications Coordinators and other Customer Service team members
• Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred
• Practices active listening and is empathetic to client’s concerns

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