Job Responsibilities
Under the supervision of the Director of Admissions, serves as the Communication
Specialist utilizing the Customer Relationship Management (CRM) system. Establishes and maintains all outreach to students throughout the enrollment cycle in collaboration with supervisor and the College. Creates, implements, and maintains the student communication plan. Utilizes the CRM, SMS, and other resources to connect students to the College and promote important dates and events. Updates the CRM events, campus visits, and the college website calendar with timely information. Maintains open communication with the CCTC community regarding enrollment initiatives. Utilizes and maintains the CRM and associated tools to include required updates and implementation of new features. Assists with providing approved access to features for users. Develops and implements training for end users. Creates, maintains, and provides CRM, Argos, and other reports for follow-up, tracking, and comparison. Stays up-to-date on admissions and financial aid processes, registration processes, institutional policies, and academic programs of study to effectively communicate with students throughout the enrollment cycle. Maintains recruitment literature and supplies. Supports recruitment staff at various community events as needed. Supervises work study student(s) work by ensuring prospect data is entered accurately and timely in the CRM. Participates in the implementation of the College's recruitment plan by developing student enrollment goals in collaboration with supervisor, assistant directors, VP of Student Affairs, Marketing, and academic units. Assists supervisor in interpreting the College's ongoing marketing approach to assess growth strategies. Must be able to work a flexible schedule when needed.
Minimum And Additional Requirements
A high school diploma and relevant program experience. A bachelor's degree may be
Preferred Qualifications
substituted for the required program experience.
Experience in admissions, student services, or related programs.
Additional Comments
Central Carolina Technical College is sincerely committed to both effective managerial practice and equitable treatment of employees. The College presents this policy statement as an embodiment of that commitment and will not discriminate based on race, color, national origin, sex, gender identity, sexual orientation, genetic information, age, religion, pregnancy, childbirth, or related medical conditions, including but not limited to, lactation, disability, or any other protected class.
This policy applies to all personnel actions including but not limited to recruiting, selection, training, classification, compensation, benefits, promotions, transfers, layoffs, recall from layoffs, and educational, social, or recreational programs of the College.
Central Carolina Technical College institutional officers, directors, deans, managers and supervisors are charged specifically with ensuring, through enlightened leadership, the continued and positive support of all objectives of the program. Management at all levels will ensure that questions and complaints of alleged unlawful discrimination or harassment are investigated promptly and thoroughly and resolved without threat or reprisal to the employee or applicant.
All Central Carolina Technical College employees have a personal responsibility to support equal employment opportunity in the workplace. The College has a strong commitment to ensure that all employees are able to take full advantage of opportunities to enhance their personal career goals.
The College will take affirmative action to achieve our goal of equal employment by correcting the vestiges of past discrimination. Our affirmative action efforts are a temporary measure and will remain in effect until our goals are achieved.
If you have concerns or need more information about this policy, you may contact Trevon McClary, Director, Employee Relations, 506 N. Guignard Drive, Sumter, SC, 29150, 803-778-7876.
