Collector Jobs

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role:

The Collector is responsible for the collection and clearing of past due balances on customer accounts. Each Collector is assigned a group of customers to monitor, the team collectively bring in $16 million each week in cash receipts. The incumbent will be responsible for finding creative means to effectively resolve problem accounts. Using one’s own personal initiative, collection and negotiating skills, the collectors secure payment or otherwise settle open balances, and strive to achieve delinquency goals set by the department manager.

What you'll do:

• Coordinate credit activity with Matson’s sales, customer service, pricing and operations department.
• Review customer cash flow situation and formulates repayment plans.
• Contact loading and unloading warehouses, truckers and other agents to obtain customer paperwork to prompt payment of open items.
• Duns late-paying accounts by compiling and sending dunning letters and statements to the customer via email or postal service.
• Contact customers to secure payment on open items, escalates collection contact within the customer’s organization until payment or resolution is achieved.
• Recommend credit deadlines, after conferring with Sales, to customers who do not resolve past due balances.
• Negotiate settlement of disputed account balances.
• Identify collection targets by creating own “hit list”, this process includes the utilization of various accounts receivable aging reports available on demand for each collector.

You have these skills:

• Solid work ethic and customer focus. Has sense of urgency regarding quality of work.
• Problem-solving, critical thinking skills with the ability to research and analyze data.
• Excellent communication and interpersonal skills, drive to exceed expectations.
• High degree of professionalism and comfort working with external customers.
• Self-motivated and able to work with minimal supervision in a team environment.

And these qualifications:

• Familiar with PC and Microsoft Office software such as Word, Excel, & Outlook.
• Collection experience required.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

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