Collections Technician Ii Jobs

Salary: $41,787.20 Annually

Job Summary

The City of Greenville's Financial Services Department is looking for a Collections Technician II for EMS. This position performs specialized rescue transport billing, collections, and related tasks in connection with the receipt and balancing of monies received for emergency rescue transport. Prepares invoices, monitors aging of rescue billing and prepares monthly past due notices, prepares and posts journal entries, posts charges and other financial data to the general ledger, balances general ledger accounts, and establishes billing and ICD-10 accounts and codes.

FLSA Status: Non-Exempt

Examples of Duties

• Prepares daily turnover for bank deposits as needed.
• Receives and responds to customer requests and complaints and explains related policies.
• Assists with exporting invoices through eSolutions and Claim Remedi.
• Parking cross-training such as: issuing and maintaining residential permits.
• Receives and responds to requests from attorney offices as they relate to medical claims.
• Prepares a variety of related records, reports, and clerical functions.
• Parking cross-training on other related duties as required.
• Perform other duties as assigned.
• Corrects errors in billings by making adjustments, processing refunds, applying credit, or taking other appropriate action.
• Parking cross-training such as: issuing and maintaining all reserved and unreserved p arking within the city.
• Investigates slow pay, insurance denials, returned mail, and discrepancies.
• Enters transactions into a computer and balances customer records for accuracy.
• Files Medicare/Medicaid claims and keeps abreast of new Medicare/Medicaid requirements.
• Assists in the issuance of annual beer & wine permits.
• Processes insurance claims for ambulance transports, including filing claims (electronically and manually), processing payments and denials, and posting payments, adjustments, and write-offs.
• Assists with the preparation of annual and month-end reports.
• Assists with weekly invoices (including downloading calls from the fire/rescue program and generating online hospital reports) and monthly statements for rescue transport receivables.
• Prepares, computes, and maintains daily balances and listing of collections.
• Processes mail and phone calls related to EMS billing to include signature letters, attorney correspondence, updating and correcting insurance information.
• Assists with collections, records, and receipts for a variety of fees, payments, and charges.
• Scans signature letters and medical release forms into the City's storage program.
• Ensures and maintains HIPAA compliance as required.
• Assists in the collection of various municipal receipts as needed.
• Assists with maintaining necessary billing stock and supplies.
• Prepares and sends past-due accounts to outside collection agencies.

Minimum Qualifications

Education and Experience:

• Certification in medical billing or other related certification by a recognized professional association is preferred.
• 6 months of medical billing and insurance claim filing experience (including working with Medicare, Medicaid, and third-party commercial insurance companies) is required. Experience in governmental settings is preferred.
• 1 - 2 years of managing & maintaining centralized billing systems and miscellaneous receivables preferred.
• High school diploma or GED; and

Required Knowledge. Skills. And Abilities

Knowledge of:

• Medical billing/collection practices and insurance claim filing;
• Basic medical coding, including ICD-10 coding;
• Principles and practices of excellent customer service;
• Third-party operating procedures and practices;
• Cash handling and balancing processes.
• Economic & general accounting principles and practices, banking, and the analysis and reporting of financial data;
• HIPAA guidelines/regulations;

Ability To

• Communicate clearly and effectively verbally and in writing;
• Prepare and maintain accurate records and reports;
• Handle multiple tasks simultaneously under strict deadlines;
• Operate assigned office equipment;
• Make arithmetical calculations quickly and accurately;
• Establish and maintain effective working relationships with other employees.
• Operate computerized accounting, spreadsheet, and word processing programs at a highly proficient level;

The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.

Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits.

Closing Date/Time: 9/10/2023 11:59 PM Eastern