Collections Analyst (Remote) Jobs

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $123,000.00 and $166,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

Role Description

The Collections Analyst will be responsible for supporting the development and management of the Collections Strategies for the Unsecured Personal Loans product. Under supervision of the Credit Strategy Manager, the Collections Analyst will assist in building, managing, and implementing collections strategies — including testing strategy and optimization. The Collections Analyst will collaborate closely with cross functional partners across Product, Technology, and Operations to shape and contribute to mitigating credit losses of the product. In addition, the Collections Analyst will assist with ensuring internal controls documentation is maintained complete and accurate. The Collections Analyst must use domain knowledge and data driven recommendations to manage risk for the organization.

Role Objectives: Delivery

• Develop analytical reports to track collections KRI's and present insights to senior management.
• Manage customer experience by providing relevant options to help keep customers on track through challenging times.
• Ensure compliance with policies and requirements for all assigned responsibilities.
• Analyze credit bureau data to identify and derive segmentation for collections to improve core performance metrics.
• Develop a robust testing agenda to help optimize strategies and mitigate losses.
• Develop policy and procedures for collections execution in partnership with vendors, including controls to ensure intended execution of strategies.
• Make compelling recommendations based on sound analysis.
• Partner with data science team to explore innovative approaches, tools, and data sources to support improvements to the collections strategies.
• Develop data driven collections strategies by developing a test and learn agenda and leveraging existing knowledge of the collections space.
• Partner with Product, Operations and Technology teams in addition to the vendors to ensure smooth execution and all key control requirements are met.

Qualifications And Skills

Education: Bachelor's degree or equivalent in quantitative fields

Experience, Skills & Qualifications

• Proficient in Python, SQL, R for extracting data from large datasets and statistical analyses.
• Experience with BI tools (ex. Tableau, Looker) for report development.
• Advanced skills in Microsoft Office, specifically Excel, PowerPoint, and Word.
• Excellent analytical and critical thinking skills and ability to make sound and rational decisions with limited supervision.
• Collaborator, serve as subject matter expert and provide guidance to peers within business units.
• Exceptional verbal and written communication skills, ability to communicate effectively with senior leaders.
• 2-5 years of prior experience in collections strategy or similar quantitative role, preferably in Unsecured Personal Loans.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.