Coaching Concierge (Remote) Jobs

The gig in short:

Do you enjoy creating order from chaos? Are you a master dot connector? Do you love crossing the t’s and dotting the i’s behind the scenes? Are you well organized and always have creative solutions?

Then you might be our next Coaching Concierge!

The coaching concierge is responsible for providing exceptional customer service to students and ensuring they have an enjoyable experience.

This includes answering students’ questions, providing information on cohort information, coach information, and student engagement. The concierge is also responsible for maintaining a good working relationship with multiple departments and to ensure the best possible service for students.

Who we are:

We provide our students with the complete ecosystem they need to learn how to become a successful entrepreneur, including digital courses, coaching, community, tools, and events.

We believe that entrepreneurship is the key to unlocking the best possible quality of life for millions of individuals, and will be a catalyst for a much needed shift in culture - a shift toward self-determination, individual responsibility, and independent thinking. Simply put, we believe that by helping create successful ENTREpreneurs, we are changing the world.

What we want you to do:

• Resolving any Student Escalations
• Provide high-level administrative support to Coaching Leadership Department
• Provide full student experience clarity
• Renewals
• Coaching Appointment Confirmations
• Scheduling 1-1’s with Coaches
• Student Journey Confirmations (graduations & transitions)
• Daily email communication with students and key department team members
• Investigation into student journey, issues & or concerns that may arise
• Compile weekly Key Performance Indicators (KPIs) and data points from across the department for weekly Coaching and Operations meetings
• Following up with Students placed in an “MIA student protocol” status

What we are looking for and what you have to have:

• Bachelor’s or Associate’s degree is a plus, but not required
• High degree of technical competency in a modern office environment, with extensive experience utilizing cloud-based productivity tools such as Google Sheets, Google Slides, Google Docs, Google Drive, ClickUp, Slack, Zoom, etc.
• A minimum of 5 years of customer service experience
• Established record of successful problem solving skills
• Able to work independently, “read between the lines” and execute without direct supervision
• Excellent written and verbal communication skills
• Comfortable using and updating project management tools
• Able to keep track of multiple projects at one time
• Reliable, self-motivator, with high attention to detail

The perks:

• 401k with matching
• Profit sharing opportunities
• Full-time, permanent, and remote work
• In-Person and Company Paid Professional Development Events
• A leadership development program
• 7 Company-paid Holidays
• Medical, Vision, and Dental benefits
• A fun, dynamic, and exciting environment
• Unlimited PTO

Please visit ENTRE Institute to learn more about us and check us out on FB!

As job positions at ENTRE open and are publicly posted, we encourage all applicants, including former students of ENTRE, who believe they have the qualifications and would be a good fit for the position to apply. Individuals currently enrolled in ENTRE's training or coaching programs are not eligible to apply.

ENTRE is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity...not your skin color, sex, gender or otherwise. However you identify, if you’re smart, good at what you do, feel aligned to ENTREs mission and values, and feel you’re the right fit for an open position, we encourage you to apply.