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Concierge Jobs

Company

Wynn Las Vegas
Address , Las Vegas, Nv
Employment type PART_TIME
Salary
Expires 2023-07-21
Posted at 10 months ago
Job Description

Concierge

    The Concierge is responsible for providing Forbes 5 Star service and be able to proactively anticipate the needs of our Wynn Las Vegas guests. Concierge are committed to providing personalized services of the highest level including but not limited to restaurant reservations, show tickets, transportation, shopping, spa & salon services, golf, amenity and courier requests. The Concierge is held to a strict code of ethics and will always base their recommendations with the guest’s best interest in mind.
    • Able to exhibit exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events.
    • Attends required training classes and incorporates knowledge gained into daily work practices.
    • Works with safety as a priority, and follows department and company safety standards.
    • Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
    • Looks for opportunities to assist peers, guests, other departments or leaders at all times.
    • Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
    • Willingness to maintain the highest level of confidentiality regarding guests and staff.
    • Resolves guest issues within limits of authority and empowerment.
    • Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
    • Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.
    • Maintains a safe and pristine work environment at all times.
    • Responsible for maintaining the Wynn standards of service to guests and coworkers at all times while taking great pride and fulfillment from crafting a great guest experience.
    • Ensures the Wynn standards of cleanliness and appearance for all areas.
    • Ensures all guest interactions are in accordance to Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
    • Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.

    Qualifications

    • Prior knowledge of the following systems is preferred: Go Concierge, Guestbridge, HotSOS, Market Metrix, Opera and Open Tee (golf reservation system).
    • Demonstrates creativity, ingenuity and a resourceful approach to exceeding guest expectations.
    • Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
    • Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
    • Must be 21 years of age or older.
    • Willingness to maintain the highest level of confidentiality regarding guests and staff.
    • Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
    • Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
    • Must have strong problem solving & decision making skills.
    • Preferred membership in the Les Clefs d’Or, Southern Nevada Hotel Concierge Association.
    • Must command excellent communication and presentation skills, both verbal and written.
    • Two years prior experience as a concierge at a luxury resort property or residential property preferred.
    • The Concierge must make an effort to cultivate relationships and network with local establishments in order to facilitate the fulfillment of guests' requests.
    • Candidate must be able to work efficiently within a team environment.
    • Must be available to work all shifts and be able to flex schedule based on business demands.
    • Notary Public in the State of Nevada preferred, but not required.
    • Requires an in-depth knowledge of all services and attractions at Wynn Encore and the ever changing Las Vegas area.
    • Must possess a positive, “whatever it takes” attitude.
    • Candidate must be well groomed and professional.
    • Must be able to work effectively in stressful, high-pressure situations.

    Additional Information

    Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.