Club Manager Jobs

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

Characteristics that will make you a perfect match for our Club Manager

You

• Enjoy coaching and leading others to success.
• Are comfortable setting clear direction and following up consistently.
• Can quickly adapt your communication style to the audience.
• Act with integrity and sow respect to everyone around you; act as a role model.
• Handle all interactions with diplomacy, managing conflict with ease.
• Have a passion for creating and leading in a people centric environment.
• Are approachable and thrive on connecting with people.
• Enjoy managing multiple priorities at once and following through to completion.
• Are an ambassador for the Planet Fitness brand and always act with members in mind.
• Demonstrate initiative and self awareness.

About the Club Manager Role

As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional “Judgement Free” member experience! You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. As the Club Manager, you will be selecting, developing and leading the team to drive the success of club priorities and KPI goals. Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience.

These responsibilities include

• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Conduct bank deposits.
• Administer and process employee timecards in ADP.
• Resolve employee concerns; partnering with HR as needed.
• Create staff schedules; ensuring all shifts are covered. Provide back up support as needed.
• Manage the company card for expenditures, maintaining receipts.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Coordinate and execute hiring practices and onboarding new team members.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.
• Ensure team is aware of marketing efforts and trained on all marketing promotions.
• Oversee the ordering of club supplies and retail product.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Assess and assist in emergency situations.

Daily responsibilities for the Club Manager also include

• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.
• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Resolve escalated member concerns and partner with Regional Manager when needed.
• Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

About Your Qualifications

• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Must be 18 years of age or older
• 1+ years Customer Service experience
• 2-3 years of experience supervising and leading a team
• Basic computer proficiency

Physical Demands of the Club Manager

• Frequent cleaning and sanitizing of equipment and facilities.
• Continual standing and moving throughout the club to accomplish tasks during shift.
• Moving self in different positions, including bending and twisting, to accomplish tasks.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.

More reasons to join Planet Fitness!

• Engaging team-building competitions and social events
• 401(K) and Roth Retirement Savings Plan
• Free Black Card Membership
• Medical, Dental, and Vision Insurance
• Term Life Insurance
• Vacation/Sick Time/Holiday Pay
• Healthcare and Dependent Care Flexible Spending Accounts
• Employee perks and discounts

E-Verify is used in the following states Florida, Georgia, North Carolina, South Carolina and Alabama

Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.