Club Floor Attendant Jobs

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Residence Inn Livonia

17250 Fox Dr

Livonia , MI 48152

Overview

The Club Floor Attendant is responsible for providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The club floor attendant is responsible for the set up and maintaining of the breakfast buffet while insuring that all breakfast tables are kept clean and presentable at all times.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Complete daily opening and closing duties and cleaning according to established side-work checklist.
• Set up and Break down of the breakfast buffet area according to established standards.
• Pro actively pre-bussing tables, and promptly resolving any guest requests.
• Keep all work areas clean and properly stocked according to the current meal period.
• Assist fellow employees as needed throughout the shift.
• Keep all tables cleaned and properly set according to property specific standards.
• Ensure overall guest satisfaction.

Qualifications

• Ability to stand during entire shift.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must be able to maintain confidentiality of information.
• Flexible and long hours sometimes required.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain a friendly and warm demeanor at all times.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Perform other duties as requested by management.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Attend all hotel required meetings and trainings.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to cross-train in other hotel related areas.