Clinical Training Specialist Jobs

RxSight has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. This intraocular lens can be adjusted non-invasively while in the eye, allowing the post-cataract surgery patient to see clearly at distance without the use of eyeglasses or contact lenses. The application of light to the implanted Light Adjustable Lens (LAL™) will fine-tune the patient’s lens power to their specific visual need. This technology sets the stage for a series of lens products from RxSight that will have widespread application in cataract and refractive surgery as well as outside the field of medicine.

OVERVIEW:

The CTS III is responsible for providing world class training and support for physicians and staff on the use and integration of RxSight products and technology. Position will support clinical efforts at Customer site(s) via clinical support and monitoring surgery, supporting clinical evaluations and LDD treatments, reviewing post-operative visits and patient follow-ups and supporting clinical data collection for completion and compliance with Good Clinical Practice (GCP). Position will provide consistent, high-level support to Customer sites, fostering full integration of RxSight products and device-related clinical methods into their clinical practice. Position will support commercial customer sites as well as investigational study sites in a highly regulated environment, providing timely data feedback and reporting as needed. Position will interact heavily with Customers as well as internal RxSight departments to maintain a well-developed, transparent communication path to ensure the voice of the customer is clearly and consistently heard.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with On-the-Job Training (OJT) of new RxSight clinical applications personnel to ensure training effectiveness and competence to training standards.
• Ensure staff supporting physicians are fully educated and trained on RxSight technology to full competence, enabling Rapid Adoption of RxSight technology within the customer site.
• Monitor and analyze trends within your specific region and ensure communication to the Director, Global Clinical Operations, Associate Director, Global Clinical Education, RD&E and other departments as appropriate for continued process improvement.
• Assist with customer complaint-handling and management, as applicable.
• Ensure continuous procedure and training adherence for trained staff and physicians by conducting periodic audits of the effectiveness of the Clinical Training program.
• Oversee and manage Customer introduction, onboarding and ongoing training/educational activities to ensure full operational competence in compliance with current Standard Operating Procedures (SOPs) as directed.
• Provide consistent clinical support to set expectations and properly educate and train customers with regards to patient evaluation/selection, RxLAL implantation as well as postoperative evaluation and LDD treatments with a focus on patient safety, customer support and continuous improvement of the Clinical Training program.
• Assist and/or lead troubleshooting efforts regarding unexpected clinically-relevant incidents; involving other members of the company for support and/or expertise as deemed appropriate.
• Provide strategies and feedback for implementing clinical methodology to optimize results of RxSight technology.
• Provide excellent Customer support for customers assigned within your geographical region as measured by periodic Customer Satisfaction Surveys.
• Assist with clinical data collection, analysis and presentation as needed.
• Support and manage Clinical Study sites to include: monitoring and maintaining compliance to clinical protocols, data integrity, data collection, documentation and transfer practices.
• Communicate with sites to identify key on-site personnel, set proper expectations to ensure full site readiness to accept RxSight technology prior to customer onboarding.
• Attend and support global trade shows, meetings and conferences when required.
• Monitor and update the Training Portal regularly to ensure accurate reflection of CTS/customer activity as well as training readiness of each customer site.
• Train Physicians and staff on RxSight technology and best practices.

Required Knowledge, Skills and Abilities:

• Ability to travel up to ~75% of the time.
• Demonstrable ability to liaise with individuals of all levels, to include surgeons, clinical staff and facility administrators.
• Ability to legally operate a motor vehicle and travel without restriction in the applicable region of the world.
• Strong understanding and OR experience related to Cataract Surgery.
• Proven and excellent communication skills, written and verbal.
• Significant clinical experience including planning of cataract surgery, refractions/biometry and associated device operations.
• 6+ years Clinical experience in ophthalmic industry.
• Strong knowledge of the cataract patient diagnostic and evaluative process at the clinic level, including patient flow.

SUPERVISORY RESPONSIBILITIES:

Although this position will not have supervisory requirements it is expected that this position will lead the clinical activities and efforts within individual customer sites. We expect this position will lead new customer onboarding activities as well as practice role model behavior through their interaction with RxSight customers and fellow employees as well as potential future customers.

EDUCATION, EXPERIENCE, and TRAINING:

BSc Optometry, Master of Optometry, and/or BA/BS with three to five years related experience and/or training; or equivalent combination of education and experience. Strong experience with manifest refractions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Formal training in vision sciences, such as at a recognized optometry program or industry training. OD/COT/COA/COMT/CCOA/ROUB highly desirable.

COMPUTER SKILLS:

• MS Office