Clinical Support Associate Jobs

Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step.

As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity.

Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program.

Summary

• The Clinical Support Associate assists the Clinical Operations Team within a limited scope of defined responsibilities in carrying out one of the assigned roles (collection/processing of laboratory samples, data entry of clinical data or administrative/front office support).

Role & Responsibilities

• Track, order and maintain inventory of all laboratory and study related supplies throughout course of the clinical trial
• Maintain confidentiality of patient protected health information
• Process, package and ship laboratory specimens as required per protocol and IATA regulations, if applicable
• Perform venipuncture, capillary puncture and/or other fluid collection within scope of the protocol and local law and regulations
• Clean, organize, and disinfect the patient care, lab and lab equipment areas as needed
• Communicate with coworkers, leadership, study subjects, sponsors, CROs, and vendors under the direction of the Clinical Research Team
• Escalate potential patient safety issues to Clinical Research Team
• Phlebotomy/Laboratory Responsibilities
• Assist in the conduct of clinical trials by performing phlebotomy and laboratory tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity’s SOPs

• Data Entry Responsibilities
• Assist in the conduct of clinical trials by performing data entry tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity’s SOPs under the direction of the Clinical Research Team
• Escalate missing and/or inconsistent data identified in the subject’s chart to Clinical Research Team
• Maintain confidentiality of patient protected health information
• Resolve basic queries that do not require a change in the clinical source chart per Velocity SOPs
• Demonstrate basic understanding of good documentation practices when transferring data to sponsor/CRO data capture systems
• Enter source data into the sponsor's and/or vendor’s data portal

• Perform front office duties as needed including but not limited to answering phones, scheduling subjects appointments, making reminder calls and updating patient tracking systems
• Other duties as assigned
• Maintain confidentiality of patient protected health information
• Front Office/Admin Core
• Prepare source document charts, copy and/or file medical records and study related documents as required
• Instruct patients on completing applicable paperwork upon check in

Education/Experience

• High school graduate and/or technical degree

Required Licenses/Certifications

• Phlebotomy if applicable and required by state law

Required Skills

• Ability to work as a team player
• Ability to multi-task
• Ability to follow written guidelines
• Basic knowledge of medical terminology
• Ability to be flexible/adapt as daily schedule may change rapidly
• Basic understanding of verbal, written, and organizational skills
• Ability to read, write, and speak English
• Basic ability to use the following technology Computers, Microsoft Office software, fax, copier, and multi-line telephone.

Required Physical Abilities

• Limited to lifting up to 30 pounds
• Communicate in person and by a telephone
• Sit or stand for long periods of time
• Limited walking required

Velocity is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are an E-Verify Employer in the United States.