Clinical Services Coordinator - Internal Medicine

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Responsibilities

To provide administrative medical support to clinical staff which includes; scheduling patient appointments, collection of pertinent referral forms, determination of eligibility for appointment related to physicians criteria, scheduling of diagnostic testing, telephone customer service, and other general clerical tasks.

• Process Phone Calls For Practice: Answer primary line for the practice; take calls & route messages to appropriate person. Provide information to patients as appropriate.
• Receive/Review/Distribute Mail: Open mail daily, stamp with date received and review to determine appropriate routing as needed. Return to sender any mail not for the area. Mail out material as needed.
• Pull patient charts and attach forms for MD review and completion.
• Process Managed Care Referrals. Check for correct information prior to being sent out; review incoming and distribute to the appropriate location.
• Maintain standard of practice regarding calls, answer in a timely manner (under one minute).
• Place Remainder Calls. Call all patients who have appointments to remind them. Note any cancellations to open up spots for incoming requests.
• Manage Patient Record: Pull records to meet unit needs daily; re-file after each session; maintain alpha order. Replace chart jackets as needed (torn, illegible, etc.). Purge charts annually (two year intervals).
• File loose documentation with current information on top. Identify reports not belonging to the practice and disposition.
• Schedule Tests/Appointments: Schedule follow-up appointments/tests; this is completed as the patient is checked out; it is ideal to have the information at the time of checkout.
• Shred information with patient names as needed.
• Manage Forms tracking/disposition following signature: Establish/maintain a system to track forms for patients; date form upon arrival.
• Coordinate shadow record information with medical records related to medical records and continuity of care (i.e. correct MRN, Jr. vs. Sr., etc.).
• Manage/monitor filing daily, accurately and consistently.
• Record all calls and maintain record.
• Use proper phone etiquette cheerful, helpful, using boundaries as needed. Provide MD schedule of the month as needed or appropriate.
• Other duties as assigned

Qualifications

Minimum Education Required:

High School Diploma or GED - Minimum Required

Associates Degree - Preferred Degree

Years of Experience:

0 - 6 Months equivalent experience - Minimum Required

1 - 2 Years equivalent experience - Preferred