Clinical Programs - Pharmacy Technician

The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Rx Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, andworks under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

• Experience using multiple computer applications simultaneously
• Must have an active Pharmacy Technician license in Arizona, Texas, Ohio or Florida
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Must be able to work an 8-hour shift between the hours of 8 AM - 8 PM EST
• Must be able to become certified by the Pharmacy Technician Certification Board (PTCB)
• Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Excellent communication skills
• A positive, proactive attitude with a passion for customer service
• High School diploma or GED

Preferred Qualifications

• Mail Order Pharmacy or Retail Pharmacy experience
• Certified Pharmacy Technician
• Bilingual in Spanish
• Experience working with insurance plans and Medicare

Additional Information

We Offer:

• Paid virtual training
• $750 retention bonus - Bonus is paid after 180 days of employment
• A computer and all other equipment needed for work purposes
• Competitive Pay

Covid

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements

• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

Scheduled Weekly Hours

40