Clinical Practice Manager Jobs

Job Title: Clinical Practice Manager (Behavioral Medicine)

Location: Columbia, SC

Description:
The Clinical Practice Manager is directly responsible for oversight and coordination of all administrative and operational functions associated with an assigned clinical site. This includes ensuring a smooth and efficient operation, inventory control, personnel management, patient relations and patient flow. This role will support the mission, purpose, philosophy objectives, policies and procedures of Cooperative Health (also known as the Cooperative) through daily operations.

Principal Responsibilities:

• Coach and mentor staff to be successful in contributing to the achievement of individual and office objectives.
• Manage staff schedules in line with provider schedules and coordinates vacation and personal time off to ensure minimum disruption to practice operations.
• Support other team members visiting from other sites.
• Analyze needs and develop recommendations in order to align with the strategic direction of the organization.
• Be proactive in identifying further health services or initiatives that might benefit patients.
• Conduct monthly staff meetings to discuss issues, concerns, and improvement initiatives while promoting teamwork. Oversee building and equipment maintenance, and manages appropriate inventories
• Implement, and monitor adherence to, departmental goals and objectives for the office.
• Model the efficient operation of the office by scheduling and assigning tasks, resolving problems, collecting data to monitor progress, carrying assigned workload and filling in as necessary.
• Prepare reports and provide statistical summaries as requested by supervisor or Cooperative Health.
• Effectively and continually communicate with site staff, customers and Cooperative Health to facilitate the flow of information necessary to the success of site staff.
• Review operational budget and expenditures, to ensure the clinical site remains within the set budgetary parameters.
• Provide financial oversight of the office, including having monthly meetings with finance regarding billing and collections.
• Offer peer support to team members and serve as a buddy to other colleagues when called upon.
• Implement individual staff performance expectations and complete all aspects of staff performance appraisals and reviews.
• Hold staff accountable for customer service standards, and take appropriate action when incidents occur.
• Represent the office on internal organizational committees/working groups as assigned.
• Promote teamwork within the practice through timely and collaborative communication with medical staff.
• Promote team building, and recommend training topics to upskill the team.
• Attend relevant meetings, including monthly Clinical Operations Managers’ meeting and CPM meetings.
• Ensure that all staff members communicate and interact with patients in a courteous, respectful and professional manner.
• Take the lead on working with team members within, and across sites, to create awareness of national health observances.

Qualifications:

• Experience with Patient Centered Medical Home (PCMH) preferred.
• Three or more years of progressive, hands –on managerial experience in a medical practice.
• Bachelor of Business Administration, Healthcare Administration or related area of study.

Competencies:

• Working knowledge of medical practice management and operations.
• Demonstrated understanding of healthcare fiscal management.
• Proficiency in Microsoft Suite, including Word, Excel, and PowerPoint.
• Understanding of electronic medical record and billing systems and related applications.
• Ability to apply policies and principles in addressing various situations.

COVID-19 Vaccination Requirement Statement

Cooperative Health falls under Centers for Medicare and Medicaid (CMS) guidelines related to COVID-19 Vaccinations which will require employees to be fully vaccinated

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

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**Cooperative Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cooperative Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.