Clinic Receptionist Jobs

The Specialty Clinic is seeking a motivated, positive person to join our team to provide excellent customer service to our patients over the phone and in person.

The Clinic Receptionist is responsible for, but not limited to, accurate scheduling of appointments, patient registration, insurance verification, collecting patient copays, check-in and check-out as well as gathering appropriate follow-up scheduling information. This position will also engage in multiple interpersonal professional communication options including multi-line telephones, direct patient messaging via EHR, intra-office messaging via EHR, patient text messaging via secure computer app, company email and instant messaging.

Education:

• High school diploma or GED – required

Work experience:

• Medical front office experience preferred.
• 1-year customer service experience preferred;

Skills & Competencies:

• Must be able to work in a fast paced environment with frequent interruptions
• Able to use or be trained to use office equipment such as computer, copier, fax, multi-line phones
• Lift and carry up to 30 pounds
• Sit for long periods of time – up to 12 hours per day depending upon work location and shift
• Maintain confidentiality of information
• Basic computer and typing skills
• Effective problem solving
• Maintain composure in stressful situations
• Excellent internal and external customer service skills
• Able to establish and maintain professional relationships with patients, clinic/hospital staff and the public.
• Ability to read, write and speak clearly and effectively with patients and co-workers
• Requires some bending, stooping and stretching
• Eye-hand coordination and manual dexterity sufficient to operate office equipment
• Normal range of hearing and sight to record, prepare, and communicate appropriate information
• Adhere to Corporation’s attendance requirements ESSENTIAL JOB FUNCTIONS: