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Company | Huntsville Hospital |
Address | Decatur, AL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-05-10 |
Posted at | 1 year ago |
Overview
- Adheres to office scheduling policies and makes and cancels appointments including but not limited to office visits, tests, and procedures through the office scheduling system and hospital system.
- Greets patients and visitors in a prompt, courteous, and helpful manner. Communicates effectively with patients and/or family members to obtain needed patient information.
- Responds to routine requests for information/service and directs visitors/patients to appropriate medical staff.
- Responsible for excellence in customer service and ensuring patient needs are met.
- Attends required meetings. Participates in staff development and education activities.
- Maintains work area and lobby in neat and orderly manner.
- Logs all no shows/cancelled appointments and calls patients to reschedule as needed.
- Demonstrates professionalism in appearance and actions.
- Verifies insurance for procedures, tests, and makes referrals as needed.
- Manages and maintains physician and clinic schedules appropriately. Updates office schedule regularly for patient additions/cancellations.
- Checks out patients, collects co-pays and payments on account balances and completes end of day deposit according to policy.
- Maintains patient confidentiality.
- Demonstrates flexibility when involved in changing situations.
- Creates referrals in the scheduling system in a timely manner.
- Completes assigned responsibilities in an appropriate time frame.
- Answers telephone in a timely manner, screens calls, takes messages, consults, and provides information.
- Other duties as assigned.
- Enters and updates patient information in the computer system to include place of service, insurance type, policy holder, provider of service and referring physician.
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