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Client Success Manager Jobs
Recruited by RentVision 10 months ago
Address Lincoln, NE, United States
Client Success Associate Jobs
Company | Sojern |
Address | Omaha, NE, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-10-14 |
Posted at | 7 months ago |
Position summary:
- Serve as a central point of contact while ensuring a high level of client satisfaction.
- Demonstrate excellent client communication skills over the phone, email, web conferencing and in person
- Partner closely with internal teams on day-to- day operational processes
- Drive overall client product adoption and education, advocate for clients’ success, and mitigate risk of client churn
- Provide high-quality service to drive positive NPS and CSAT scores
- Analyze and interpret performance data to provide campaign recommendations, upsell opportunities, and new ideas and concepts that meet client goals
- Coordinate with internal partners to develop user-focused training, onboarding, and engagement
- Maintain healthy client engagement levels by identifying low utilization and providing solutions to further drive client success
- Maintain regular communication with both the client and internal teams, consistently managing client expectations
- Strong ability to identify key results and critical solutions that support campaign & business objectives to produce successful campaigns
- Great with people – ability to work comfortably with many internal and external teams
- Willing to wear multiple hats and roll up your sleeves to get the job done
- Bachelor’s degree in Business or related field. (Accounting, Marketing, Communications, or Finance a plus)
- Great time management and organizational skills
- 1-2 years’ industry or job related experience
- Ability to manage the challenges of juggling multiple accounts whilst providing excellent proactive client service
- Learning Opportunities: All employees have access to an annual L&D stipend, as well as ongoing training and support to help you grow while leading creative and challenging projects
- Paid Time Off: Unlimited PTO (we are a travel company, after all!)
- Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
- Medical Travel: Travel expense coverage for when medical treatment is needed that is not available locally
- Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
- Life and Disability: Life, AD&D and Short- and Long-Term Disability insurance with premiums 100% paid by Sojern
- Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
- Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply! #embrace-inclusion
- Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs
- Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
- Flexi-Fridays: Sojernistas typically work a ½ day and we have no mandatory meetings on Fridays. To make this possible, Sojernistas ensure deliverables are met throughout the week.
- Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location
- Equity: Stock options are offered to every employee
- Healthcare: Comprehensive medical, dental, and vision insurance for you and your dependents with healthy employer premium contributions
- Travel Perks: IATA membership and personal travel “hotel stay” benefit
- Retirement: 401k available with company profit sharing contributions
- The DEI Council, which fosters diversity, equity and inclusion among our global team
- SoFit, supporting employee health and wellness
- SoProud, our LGBTQ+ affinity group for community members and allies
- SoEmpowered, a group dedicated to advancing women in leadership and business
- Sojern Gives Back, which organizes corporate giving and volunteering activities
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