Client Services Associate Jobs

Simple DCP is a leading provider of digital cinema services for independent filmmakers and film festivals.

Note that the Client Service Associate position is an entry-level position at Simple DCP. The Client Service Associate will be responsible for overseeing incoming calls, explaining services to clients, communicating client requests internally, and other related tasks including:

• Preparing estimates and invoices via QuickBooks Online

• Creating and maintaining message templates to streamline client communication

• Meticulously labeling and cataloguing client source material

• Managing internal databases and syncing with appropriate external databases

• Creating shipping labels for packages shipping via FedEx, USPS, and others

The ideal candidate will demonstrate:

• Up-to-date knowledge of video formats and editing workflows

• An ability to explain challenging technical concepts in a clear and concise manner

• Multi-tasking prowess and a knack for keeping tabs on dozens of different projects/clients

• Customer service expertise in a busy and demanding environment

• Attention to detail is required for the role

The best candidates will be team players and film lovers that understand the unique needs of independent filmmakers. Time management and communication skills are essential, but above all else, must have a positive attitude.

Candidate must be local to Los Angeles. The opportunity for remote workdays will be available once a client service associate has completed the training process. However, this position will not be fully remote.