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Client Service Manager Jobs
Company | Paladin Security |
Address | California, United States |
Employment type | OTHER |
Salary | |
Category | Security and Investigations |
Expires | 2023-06-12 |
Posted at | 11 months ago |
Overview Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**!
- Supports other Paladin wide programs by delivering education/awareness sessions on security issues as required from time to time.
- Develops implements, maintains and evaluates the security programs for Paladin's contracts.
- Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations
- Develops and maintains excellent relationships with the clients in the portfolio
- Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
- Ensures overall coordination of Paladin contract security plans by: developing and maintaining the security program; developing and maintaining facility plans and related documentation; coordinating and evaluating security and fire safety system and process testing requirements; ensuring regulatory requirements are met; and providing direction to related committees within the Paladin health care contracts.
- Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
- Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
- Takes ownership of staff and client issues and supports the timely response to both groups
- Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met
- Assists in the development of short and long range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
- Monitors daily and nightly reports and Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio
- Ability to write and present proposals to large organizations.
- Minimum of three years supervisory/managerial experience in security and / or fire safety services.
- Proven ability to build and maintain strong working relationships both internall and externally.
- A graduate degree in Business or Health Care Administration or related discipline and specialized training in protection services or criminology; or equivalent education and experience is an asset.
- An interest in social activity used to build client relationships by fostering an excellent client / service provider connection.
- Creative ability to foster new and better ways to perform and succeed.
- Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy.
- Usual business hours of work with after hours and weekend availability required.
- Proficiency in Microsoft Office software.
- Must have a reliable working vehicle.
- Minimum of one year of management experience of employees and client services is essential.
- Must have strong leadership, social interaction and organizational skills.
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