Client Onboarding Card Product Implementation Vp

CB Client Onboarding - Card Product Implementation - Vice President - 603
Role Summary:
The Card Product Implementation Specialist will be responsible for the overall client experience and project management of commercial card implementations. This role will contribute expertise to defining new J.P. Morgan Chase Commercial Card solutions in conjunction with Sales, Consulting and Product teams. Manage client solutions from inception to completion within specified timeframes.
Job Responsibilities:

• Lead dialogue with the client, sales team and subject matter experts to drive collaboration, resolve conflicts and build consensus
• Develop a project plan tailored to the complex and dynamic needs of large clients.
• Provide subject matter expertise for implementations, products & services, and training requirements directly to external clients and internal stakeholders
• Manage client relationships and partner with the sales team to present and communicate to clients with data-based decision making skills to leverage technology and promote digital adoption to exceed client expectations
• Maintain controls agenda to ensure policies and procedures serve the client and protect the firm
• Identify, execute and lead innovative complex, large scale client onboarding solutions focused on end-to-end ownership of the client experience

Ultimately, you'll be expected to own our Client's Card Product Onboarding experience, end-to-end. This includes:

• Demonstrate creative problem solving and judgement
• Use of MS Office tools to document scope, meeting agendas and minutes and project plans
• Empower to escalate when support is needed to remove obstacles to success
• Manage client and internal partner expectations with consultative advice regarding technical aspects of treasury solutions including - RFP responses, clients presentations and client visits
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Representing us as the client facing, technical contact responsible for a successful end-to-end client experience during complex treasury product implementations with Commercial Banking clients around the world
• Use of workflow tool for status updates and document repository

Required Qualifications, capabilities, and skills:

• Ability to anticipate, analyze and create data to provide holistic insights with a knack for creative, visual story telling
• Motivated and results oriented creative thinker
• Previous experience adapting to a fast paced, changing, dynamic client-facing work environment while driving results
• Passion for learning new working models, technologies and industry trends
• Expert level abilities in Microsoft Office Suite
• 6+ years of relevant experience in a professional setting
• Strong leader combined with demonstrated experience in structuring and managing projects with competing resources, priorities and changing workflows
• Excellent interpersonal, influencing, communication and partnership skills

Preferred qualifications, capabilities, and skills:

• BA/BS degree
• Technical client consulting experience to support technical roles
• Passion for learning new operating models, technologies, and industry trends

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities

• Some travel may be required to support various clients and coverage team

*Final Job Grade and officer title will be determined at time of offer, and may differ from this posting.*

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Irvine,CA $95,500.00 - $153,000.00 / year