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Client Manager Jobs
Company | Understory |
Address | Madison, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-09-15 |
Posted at | 9 months ago |
Have you consistently bridged the gap between businesses and their clients, creating lasting relationships and ensuring unparalleled service delivery? Do you thrive in fast-paced, client-centric environments where every interaction matters? If the answer is yes, we invite you to elevate your career with us at Understory.
- Providing regular updates and feedback from clients to internal teams to drive product and service enhancements.
- Cultivating and maintaining strong relationships with our key clients and understanding their business needs and challenges.
- Communicate with clients about risk mitigation opportunities.
- Manages a book of business through brokerage partner relationships and contributes to the work of a multi-disciplined team.
- Leading regular review meetings with clients to discuss performance metrics, strategic goals, and program feedback.
- Collaborating with the sales and product teams to ensure client needs are met and expectations are surpassed.
- Addressing and resolving client concerns in a timely and effective manner.
- Developing client growth strategies to upsell and cross-sell our offerings.
- Hold a Bachelor's degree in Business Administration, Marketing, or a related field.
- Possess at least 3 years of experience in client relationship management or a similar role, with a track record of managing high-profile accounts.
- Are proactive, solution-oriented, and adept at handling multiple clients, channel partners, and priorities.
- Demonstrate a profound understanding of client management tools and techniques.
- Knowledge of commercial property insurance and renewal decision life cycle.
- Have experience with auto dealership groups (not mandatory, a plus).
- Exhibit exceptional interpersonal and communication skills, both written and verbal.
- Full-time benefits.
- Base salary commensurate with experience.
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