Client Manager, Insights & Brand Growth

Client Manager, Insights & Brand Growth

Reference ID: REFID636221

Location: Remote, must be US-Based. Strong preference for the Cincinnati area.

About This Job

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role uses in-depth knowledge of the customer’s business and industry that enables you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model. This role may or may not have an aspect of people management to it as well.

Responsibilities

• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Lead client presentations with proactive insights and action-oriented recommendations
• Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing
• Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time
• Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions supporting growth, adoption, and value creation
• Understand client structure and organization
• Determine ROI of NielsenIQ recommendations and solutions

Qualifications

• College/University Undergraduate or Master’s Degree
• Highly proficient in Microsoft Office
• Demonstrated strength in data analysis & working with panel data
• Proficiency in Industry Data Analysis Tools REQUIRED (Nielsen, IRI, Kantar, 84.51, Numerator, dunnhumby)
• Experience working with complex client relationships and client issue resolution
• 3+ years of CPG industry experience preferred – also consulting, information, technology, and analytics
• Time management & prioritization
• Collaborating with teams and working in a matrixed environment

Our Benefits

• Life assurance
• Flexible working environment
• Parental leave
• Health insurance

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.