Client Coordinator Jobs

Overview

Are you looking for a role where you can work from the comfort of your home?

If you are interested in making the leap from medical office to a corporate environment (but don't worry, you'll still be plugging away in the healthcare space), then this job may be the one for you.

If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further - because MES is seeking a Client Coordinator to join our team.

This position is 100% remote. The schedule for the role is Monday through Friday, 3 or more days of 12-8:30pm EST and/or 2 earlier days of 10am-6:30pm EST.

This person is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.

Want to join an employee-first company with great benefits and growth opportunities? If you think this aligns with what you desire in your next career move, apply at this very moment!

Responsibilities

• Assists in resolution of customer complaints and quality assurance issues as needed.
• Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Perform other duties as assigned.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Appropriately directs calls to other departments as needed.
• Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Files and archives open and closed cases.
• Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• When necessary, notifies management of any report issues or concerns.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.

Qualifications

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience. Experience in a medical office required.

Qualifications

• Must be a qualified typist with a minimum of 40 W.P.M.
• Demonstrates accuracy and thoroughness.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have a full understanding of HIPAA regulations and compliance.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Ability to follow instructions and respond to managements’ directions accurately.

MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.

MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

medical office, CNA, medical assistant