Client Care Specialist Jobs

Bulger Veterinary Hospital is located in Lawrence, MA, and we are looking to hire a Full-time highly motivated Client Care Specialist to join our team.

About the Role: Our Client Care Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively and with empathy. Client Care Specialists need to be able to work in a fast pace multi-doctor/department practice with the ability to handle several tasks at hand.

Responsibilities-

• Filling medications
• Directing appointments
• Answering phones
• Processing payments, assisting in financial processes
• Preparing and reviewing electronic medical records
• Assisting with general information
• Empathy and understanding during end of life decisions

Skills and Experience:

• Listening and responding appropriately to the concerns of clients and team member.
• Ability to be flexible in your schedule
• Previous experience in, and passion for, delivering exemplary client service.
• You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.
• Superior interpersonal skills and be able to develop and maintain positive working relationships with others.
• Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.
• Support team members in reaching common goals.
• Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.

Schedule: Days and evening hours including one weekend shift and 3 holiday shifts a year

About Bulger Veterinary Hospital: Bulger is a full-service hospital that offers comprehensive care that includes General Practice, 24-hour Emergency Services, and Specialty Medicine in the areas of Ophthalmology, Surgery, Internal Medicine, and Cardiology.

Mission: Our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

Benefits of Working at Bulger Veterinary Hospital:

• Working with a talented, caring and enthusiastic team
• Full-time benefits include health insurance with the choice of a 100% employer paid plan; dental, vision, disability, and life insurances; flex spending accounts for medical and/or dependent care costs; discounted pet medical care; 401(k); Employee Assistance Program; and paid time off, uniforms, and a generous CE allowance.
• Compensation is based on experience and skill level

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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