Client Care Coordinator- Healthcare

Company Profile

Capital City Nurses is dedicated to serving clients and their families by providing personalized, quality support services in a competent and professional manner thereby allowing our clients to preserve their independence and dignity while providing for their physical and emotional well-being.

A Day in the Life of a Client Care Coordinator

As a Client Care Coordinator, You Will

• Assist with caregiver engagement by providing support with interviews, orientation, and educational training.
• Document follow up in the Company's electronic medical records system.
• Act as the point of contact for clients and client family members
• Effectively form relations with clients and caregivers
• Work with payroll and billing on issues that arise with caregiver pay and/or client billing concerns.
• Assist the Credentialing Specialist with the upkeep of caregiver's licensure and credentials.
• Follow up and if needed have disciplinary conversations with caregivers when their actions do not match the Company's mission, vision and values or goes against the Company's policies.
• Collaborate with the on-call team to ensure that clients are receiving consistent care.
• Understand both the need and the skill preference of the client and appropriately match them with caregivers who possess those skills and abilities.

Location: 20814, 20815, 20824, 20825

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