Client Care Center Operations Administrator

Come find out why PeoplesBank was voted best Bank in York County.
Position Summary
Primarily responsible for all data entry and operational tasks to include Customer Change Forms, Returned Mail, Scanning, etc. Responsible for fielding and resolving both internal and external client inquiries in a manner representing the highest degree of client satisfaction, while promoting additional bank products and services as appropriate. The inquiries are received primarily by phone; but may also be received by mail, email, telephone banking or online banking.
Educational & Other Requirements

• Must be passionate about client service and use outstanding communications and relationship management skills to ensure an exceptional level of client satisfaction.
• Friendly and personable demeanor; a natural interest in helping/supporting others. Easily engages others in conversation.
• Well versed and comfortable in utilizing current technology.
• Must be bondable.
• Minimum of 1 year of prior banking experience, client service experience or call center experience required.