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Clerk, Front Desk (Part-Time)
| Company | ESFM |
| Address | , Palo Alto, 94301, Ca |
| Employment type | PART_TIME |
| Salary | $19 an hour |
| Expires | 2023-06-12 |
| Posted at | 1 year ago |
- Requirement: Excellent customer service, experience in office software and computers, punctual
- We have an opening for a CLERK, FRONT DESK (PART-TIME) position.
- Schedule: Part-Time; Flexible, including weekends - discuss in interview!
- Starting Pay: $19.00 per hour
- Location: SAP - HANAHAUS 456 University Ave, Palo Alto, CA 94301 Note: online applications accepted only.
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1178001.
The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary
Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.
Essential Duties and Responsibilities:
- Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
- Provides guests directions and information regarding the property and local points of interest.
- Completes designated cashier and closing reports in the computer system.
- Balances and drops receipts according to accounting specifications.
- Complies with record retention, Standard Operating Procedures and daily responsibilities.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Runs daily reports, identify any special requests and check reports for accuracy.
- Performs other duties as assigned.
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Assigns rooms according to guest request and preferences whenever possible.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Practices safety standards at all times.
- Processes all check-outs; resolves issues related to late disputed charges.
Associates at ESFM are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
- Health and Wellness Programs
- Identity Theft Protection
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Retirement Plan
- Pet Insurance
- Discount Marketplace
- Associate Shopping Program
In addition, full-time positions also offer the following benefits to associates:
- Employee Assistance Program
- Dental
- Flexible Spending Accounts (FSAs)
- Medical
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
ESFM maintains a drug-free workplace.
Req ID:1178001
ESFM
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