Claims And Compliance Manager

Who We Are:

Based in Downtown Nashville, Simple Logistics Solutions (SiLo) provides Third Party Logistics (3PL) services for our client's most difficult freight, utilizing a Carrier First approach in everything we do. Our specialty is in our ability to manage Heavy Haul, Over Dimensional, High Value, Time Critical, or any other challenge that pushes a load outside the scope of "ordinary".

We are laser focused on 3 things:

1) OUR MISSION - Redefine the reality of a broker’s role and capabilities in the supply chain across our Partners

• For Carriers (our Service Deliverers), they can rely on us earning their trust that our actions to support them will be equal to those for our Shippers. If our Carrier partners aren’t winning, nobody is winning.
• For Shippers (our Clients), that means proving that we can consistently execute and provide solutions on their most complex and time-critical shipment needs.
• For our SiLo team (You!) You’ll never be asked to do anything other than execute our mission for our Shippers and Carriers through a performance based culture built around diversity, inclusion and objective merit-based rewards.

2) OUR CORE VALUES - these values will be the sole determining factor of whether we fit you and you fit us. We don’t have long lists of rules or volumes of policies. We rely on our team members to be pros in every sense of the word by consistently embodying our core values across engagements with all our Partner stakeholders.

3) YOUR SUCCESS - Leadership you can trust to have your success and support as their highest priority every day. You’ll see this in their expertise, efforts, approach, and patience…and then you’ll match that with your curiosity, learning, and vulnerability….making your progress and success inevitable.

You can find us at www.shipsilo.com and check out our Careers page video.

The Claims and Compliance Manager is an expert in risk assessment who manages the cargo claims process. This critical role functions as a liaison between Silo partners, claim adjusters, legal representatives, and Silo operations.

RESPONSIBILITIES

• Investigate, evaluate, negotiate, and authorize cargo claims with all relevant parties.
• Operate and execute the high value freight process
• Support leadership by identifying potential problems, working toward solutions, accepting additional duties and/or responsibilities as needed.
• Responsible for creating resolutions to multifaceted claims cases.
• Develop carrier profiles to manage organizational risk
• Serve as a primary point of contact for questions on operations’ best practices, broker and carrier liability, and all overage, shortage, and damage issues.
• Deliver key and actionable insights to improve claims process, claims outcomes, and customer experience
• Directly manage the on-boarding and continued monitoring of carrier partners.
• Partner with System/Product Development team to implement new functions within a proprietary system
• Provide insight on prospective customer contracts to best protect the interest of Silo operations and partners in respect to claims and compliance liability.
• Manage all administration throughout the lifecycle of the claims process.
• Execute a high level of communication to all stakeholders on the status of the claim as it progresses to completion.
• Perform on-going analytics on carrier operational risk to ensure an effective compliance program

QUALIFICATIONS

• Experience in open-deck and high value shipments is preferred
• Understanding of industry onboarding and compliance monitoring tools
• 2-5 years’ experience handling risk management (Claims and Compliance) as part of a 3PL or insurance company supporting a 3PL
• Excellent oral and written communication skills.
• Organized and disciplined with the ability to prioritize tasks effectively to completion.
• Proficiency in Excel is preferred
• Proven ability to be a collaborative team player.
• Decisive problem-solver with demeanor to take initiative and handle critical issues with tact and speed.
• Knowledge of motor truck insurance coverage and policy details
• Self-motivated, self-accountable, resourceful, and independent team member

We will provide competitive compensation in the form of BASE SALARY + QUARTERLY BONUS + an equity opportunity.