Claims Adjuster Property (Trainee To Senior Technical Specialist)

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an "A+" (superior) rating from A.M. Best Co. and has been named one of the nation's top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.

Duties

Typical duties include but are not limited to:

• Occasionally may be in charge of unit training and handle some management tasks upon delegation (Technical Specialist/Senior Technical Specialist level)
• Serve as an informal leader/lead with some supervisory responsibilities such as adjuster follow-up, coaching, mentoring and development (Technical Specialist/Senior Technical Specialist level)
• Able to read and interpret personal and commercial lines of insurance policies
• Proficient in handling complex cases, prioritizing work and manage pending (Technical Specialist/Senior Technical Specialist level)
• Interview customers, claimants, and witnesses to obtain claim information
• Properly document the extent of damage and prepare a computer generated scope and estimate of repair (adjuster level)
• Adjust 1st party property claims according to department attributes and guidelines on claims adjusting fundamentals while providing excellent customer service
• May work with various experts such as accountants, architects, engineers, lawyers and investigators from various branches of the government in order to properly adjust a loss
• Manage workload while working in the field. This may include assignment of a claims territory on a Neighbor Island requiring flying to handle claims (adjuster level)

Special Circumstances:

• May require periodic overtime and weekend work
• For field positions, neighbor Island travel may be required on short notice

Qualifications

Qualifications / Experience:

Claims Trainee:

• Possess Hawaii Driver's License with clean abstract
• Ability to handle stress and manage oneself in a professional manner
• 4 year college degree or equivalent claims/insurance experience
• Excellent organization skills in order to juggle multiple priorities and assignments
• Knowledge of Microsoft Office applications, Outlook, and Internet applications
• Ability to work well with others and independently
• Solid relationship building and interpersonal skills necessary to service internal/external customers
• Good critical thinking skills
• Excellent written and oral communication skills

Adjuster I: (all Claims Trainee requirements plus the following):

• Minimum 6 months of claims or work related to claims experience
• Basic knowledge of Xactimate
• Knowledge of policy forms, theories of coverage, claim handling guidelines

Adjuster II: (all requirements above plus the following):

• Intermediate knowledge of Xactimate
• Full understanding of policy forms, theories of coverage, claim handling guidelines
• Minimum 2 years of claims experience, partially in Property

Adjuster III: (all requirements above plus the following):

• Minimum 3 years of claims experience partially in Property
• Intermediate knowledge of Xactimate

Adjuster IV: (all requirements above plus the following):

• Advanced knowledge of Xactimate
• Must be able to obtain Haag Certification
• Minimum 4 years claims experience partially in Property

Senior Adjuster I: (all requirements above plus the following):

• Must be able to obtain Haag Certification
• Minimum 5 years claims experience in Property
• Advanced proficiency using Xactimate

Senior Adjuster II: (all requirements above plus the following):

• Must be able to obtain Haag Certification
• Advanced proficiency using Xactimate
• Minimum 7 years claims experience in Property

Technical Specialist: (all requirements above plus the following):

• Experienced in handling complex claims with minimum supervision
• Advanced proficiency using Xactimate
• Minimum 10 years claims experience in Property
• Must be able to obtain Haag Certification
• Advanced proficiency in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint

Senior Technical Specialist: (all requirements above plus the following):

• Advanced proficiency using Xactimate
• Experienced in handling complex claims with minimum supervision
• Minimum 12 years claims experience in Property
• Advanced proficiency in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint
• Must be able to obtain Haag Certification

Additional Qualifications Preferred:

• Current Hawaii State Independent Adjusters License
• Water Mitigation Certification preferred for Adjuster III level and above
• Claims Property Experience preferred
• Some accounting experience helpful

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.