Claims Adjuster - Early Response

Claims Service Representative I – Early Response
Communicate and interact with a variety of individuals including insured's and claimants. Explain benefits, coverage's, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Conduct phone investigations to determine liability and damages. Identify and obtain statements from insured's and claimants to resolve first and third-party claimants and witnesses. Evaluate and determine claim values upon receipt and assessment of property, medical and liability data. Negotiate within settlement authority with insured's and claimants to resolve first and third-party claims Handle administrative functions, update database production reports, and document and update claims files via company systems, i.e. CACS, HUON, HOC, etc. Verify and interpret/resolve coverage's by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required. Identify cross-sell opportunities based on members' product needs and service requests. Enhance member relationship by diversifying use of products and services. Provide sales leads to insurance, travel and other departments as appropriate. Perform other duties and responsibilities as assigned or required.
What’s in it for me?
A career with growth potential
Our comprehensive and employee training facility provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
The satisfaction of knowing you provide a meaningful service to our insured who rely on you for assistance
Qualifications
Successful candidates have the following qualifications:
Bachelor's (4 year) degree or equivalent combination of education and experience.
No prior work experience required.
3-6 months prior claims experience preferred.
Microsoft Office proficiency.
Strong organizational skills.
Strong oral and written communication skills.
Strong interpersonal skills.
Remarkable benefits:

• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• 401(K) saving plan with company match AND Pension
• Health coverage for medical, dental, vision
• Tuition assistance
• PTO for community volunteer programs

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.