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Company | Trupanion |
Address | Seattle, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Manufacturing |
Expires | 2023-08-13 |
Posted at | 10 months ago |
Company Description
- Respond to calls/emails from veterinary clinics/members/Trupanion employees/Territory Partners
- Contact members regarding claim assessment and status (phone/email) as applicable
- Ability to provide an expeditious and delightful member experience
- Enter data from medical records into the database
- Achieve and maintain a high level of claim accuracy and productivity
- Review medical records to make claim outcome decisions against received invoice(s) as aligned with the Trupanion policy
- Three-plus years working in a clinical environment
- Strong preference is given to candidates with five or more years in a clinic environment and/or licensed technician credentials
- At least one year of experience providing customer service over the phone
- The ideal candidate will have an extensive understanding of veterinary medical terminology and medical conditions
- French bilingual skills are a plus!
- Efficiency multitasking at high speed while maintaining excellent attention to detail and accuracy
- Enjoys a challenge
- Independent and self-motivated work ethic
- Possesses strong problem-solving skills
- Proficiency with Microsoft Office applications and PC
- Ability to keep pace with weekly changes of processes or protocol with immediate implementation
- The pay for this position is $24.89 an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
- We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
- Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
- Free medical health insurance for your pet (1 dog or cat)
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Open, casual, pet-friendly, and fun office environment
- Paid time off to volunteer at nonprofit organizations
- Full medical, dental, and vision benefits at no cost to the employee
- Five-week sabbatical after five years of employment
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