Claim Team Manager-Contents Jobs

Overview
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
Responsibilities

• Develops and coaches team members to provide a high level of customer service and be productive in the role
• Reviews files to ensure quality claim handling and provide guidance on efficient and effective claim processes involving applicable coverages within the Centralized Contents Team
• Responsible for the execution of processes involving claim productivity within the Centralized Contents Team
• Analyzes trends and statistical reports, and provides recommendations for improving efficiency and effectiveness within assigned area
• May conduct call monitoring to ensure quality service and provide feedback from call monitoring
• Collaborates with other Fire claim environments on evaluating and settling contents claims
• Resolves escalated inquiries, issues, and related service follow-up for internal and external customers
• Mentors others, either formally or informally
• Manages Centralized Contents Team associates and/or Contents leads
• Leads frequent meetings using relevant metrics, and devotes significant time directly coaching team members to achieve desired results
• May supervise independent adjusters and/or temporary employees during periods of heightened activity

Qualifications
Claims experience preferred but not required.