Circa - Hotel - Lobby Ambassador

8 Fremont Street Experience, Las Vegas, NV 89101, USA Req #29
Wednesday, July 26, 2023
Circa Resort & Casino
Job Title: Lobby Ambassador
Department: Hotel
Position Summary
It is the primary responsibility of the Lobby Ambassador to greet guest, provide excellent customer service, and to create a safe and friendly environment for the guests. All duties are to be performed in accordance with the departmental and property policies, practices and procedures.
Job Functions

• At all times, engaging guests by offering assistance.
• Opening and closing the front door for guests.
• Promoting our bars/restaurants/ hotel/ pool/ sportsbook to guests by giving recommendations and descriptions of those areas of the hotel.
• Standing outside by Porte Cochere and scanning I.D. of every guest entering the facility.
• When needed, standing inside by casino entrance to greet guests walking on property, answering questions guests may have.
• Making sure the doors are closed at all times when guests are not coming in.
• Perform other job related duties as assigned
• Giving directions inside the property and walk guests to those locations if needed.

Qualifications

• Perform job functions with attention to detail, speed and accuracy
• High school diploma or equivalent
• Ability to take initiative and exhibit flexibility
• Professional appearance and demeanor
• Work with minimal supervision
• Have interpersonal skills to deal effectively with all business contacts
• Work cohesively with others and as part of a team
• Excellent customer service skills
• Prioritize and organize
• Motivate staff and maintain a cohesive team
• Must be able to communicate effectively in English, in both written and oral forms
• Direct performance or staff and follow with corrections when needed
• Understand guest service needs
• At least 6 months of guest experience
• Ascertain departmental training needs and provide such training
• At least 1 year previous guest service or Hotel experience is required
• Ability to be persuasive
• Work varied shifts, including weekends and holidays
• Clear thinker remaining calm and resolving problems using good judgement
• Maintain confidentiality of guest information and pertinent hotel data
• Follow directions thoroughly
• Must be 21 years of age

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Other Details

• Pay Type Hourly
• Required Education High School
• Hiring Rate $15.00

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